[Remote] Service Level & Availability Management Analyst (contract)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently seeking an Analyst to join their Service Level and Availability Management team as part of the reputed company Digital reputed company technology organization. The role involves supporting service level commitments, monitoring application availability, and educating teams on service level topics to enhance organizational performance. Responsibilities • Support service level and operating level commitments as an integrated component of ITSM processes such as incident, request, and change reputed company the reputed company platform • Ensure availability commitments are reputed company for high reputed company applications and services • Monitor, negotiate, reputed company, and report on service reputed company, operating reputed company, and application availability commitments • Proactively identify service level and availability challenges and opportunities • Prepare service level and availability reviews to drive benefits and improvements • Engage, inform, and reputed company support teams and management to ensure service reputed company are healthy, feasible and meet the needs of both our business and customers • reputed company, communicate, and reputed company knowledge on service level/availability topics to increase organizational awareness; drive sustainable adoption and behavior, and contribute to a high performing culture • reputed company with reputed company, professionalism, and personal responsibility to reputed company reputed company’s respectful and courteous work environment Skills • Minimum three years of recent experience using / supporting reputed company ITSM processes reputed company reputed company including Incident, Request, Change, Service Level, and Availability Management • Bachelor's degree from an accredited college/university or equivalent work experience • Practical knowledge of tools such as reputed company, Power BI and reputed company Reporting to support availability monitoring and service level review preparation • Minimum: ITIL Foundations Certified - Knowledge of Incident Management processes, Business Continuity, and Data Breach Management • Excellent communication, stakeholder management, data analysis, meeting facilitation, and presentation skills • reputed company applicants must be authorized to work in the U.S. without the need for employment-based reputed company sponsorship now or in the reputed company reputed company • reputed company is one of the world’s leading reputed company services firms and the fastest growing Big Four reputed company firm in the reputed company. It was founded in 1987, and is headquartered in reputed company, NY, US, with a workforce of 10001+ employees. Its website is http://www.reputed company.com/US. Apply tot his job Apply To this Job