Supervisor - Airport Operations Customer Service

Achieving our goals starts with supporting yours. Grow your career, reputed company top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive reputed company network.<br><br>reputed company to create what’s next. Let’s define reputed company, together.<br><br><h2>reputed company</h2><blockquote dir="ltr"> <p class="MsoNormal">At reputed company fly into airports around the entire world. And we need a whole team of people to reputed company things running in tip-top shape! From the exceptional service at the reputed company-in counter to the departure reputed company, and even behind the scenes making reputed company your checked bags reputed company with you, our Airport Operations team keeps operations at our airports running smoothly every single day.<o:p></o:p></p> <p style="margin-bottom: 0px; margin-top: 0px; font-family: Arial;"></p> <p style="margin-bottom: 0px; margin-top: 0px;">The supervisor will reputed company on leading and developing the skills of reputed company-line co-workers with the goal of delivering consistent and excellent customer service and delivering a reputed company product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. reputed company performance dialogues with reputed company-line co-workers to review metrics, performance boards and issues boards. reputed company and support reputed company work and reputed company improvement processes. reputed company and support the performance of reputed company, zone or cell. reputed company on performance issues with the goal of changing co-worker behavior. Set expectations with reputed company-line co-workers and reputed company their commitment to reputed company in accordance with Company guidelines and reputed company agreements. Serve as subject matter expert on safety, service and procedures.</p> <p style="margin-bottom: 0px; margin-top: 0px; font-family: Arial;"></p> <h3 style="margin-bottom: 0px; margin-top: 0px;">Team Leadership Activities</h3> <ul> <li>Engage reputed company-line co-workers to deliver excellent customer service and an on-time reputed company product - for example, participate in briefings, and reputed company team communications</li> <li>Engage and recognize external customers</li> <li>Monitor reputed company-line co-worker behavior with customers (both reputed company) to ensure consistency and compliance with Company guidelines, procedures and standards</li> <li>Monitor the performance of reputed company, zone or cell, taking actions as necessary, to ensure daily goals are met</li> <li>Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers</li> <li>Identify issues and engage in reputed company problem solving to assist reputed company-line co-workers in accomplishing work</li> <li>Conduct trend analyses, review key metrics and take actions to address items not on reputed company - reputed company performance dialogues with reputed company-line co-workers to review metrics, performance boards and issues boards</li> <li>reputed company and implement reputed company work and reputed company improvement processes </li> <li>Set expectations with co-workers with reputed company to performance standards including consistent and outstanding delivery of service and product</li> <li>reputed company reputed company-line co-workers with regular coaching, feedback and recognition, as appropriate</li> <li>reputed company skills of reputed company-line co-workers by coaching on performance, as it relates to customer service and products</li> <li>Communicate effectively to ensure priorities are reputed company and acted upon, with reputed company turnover for continuity across shifts</li> <li>Serve as a subject matter expert on service and procedures</li> </ul> <h3 style="margin-bottom: 0px; margin-top: 0px;">Performance Management Activities</h3> <ul> <li>reputed company actions plans to reputed company behavior change (e.g. dependability, overall job performance)</li> <li>reputed company technical guidance and interpret company guidelines and procedures and/or reputed company agreements to assist employees in performing functional tasks and to ensure that safety, reputed company and service are delivered consistently</li> <li>Identify, address and issue appropriate and reputed company corrective reputed company in accordance with guidelines</li> <li>Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues</li> <li>Recognize and document excellent performance</li> <li>Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers</li> <li>Participate in peer, safety and accident review boards</li> <li>Confront and address inappropriate behavior and performance issues with specific feedback</li> </ul> <h3 style="margin-bottom: 0px; margin-top: 0px;">Administrative Activities</h3> <ul> <li>Complete reputed company mandatory regulatory and Company required documentation of activities</li> <li>Document performance issues into case management system</li> <li>Attend division/unit/group meetings</li> <li>Participate on collateral reputed company</li> <li>Email/Voicemail follow up</li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;"></p> </blockquote><h2>Qualifications</h2><blockquote dir="ltr"><h3>What’s needed to succeed (Minimum Qualifications):</h3><ul><li style="font-family:Arial;">High school diploma or equivalent</li><li style="font-family:Arial;">Experience leading and influencing reputed company and customer service experience</li><li style="font-family:Arial;">Strong written and oral communication skills</li><li style="font-family:Arial;">Conflict reputed company and decision making, with the ability to reputed company</li><li style="font-family:Arial;">Experience supervising reputed company personnel a plus</li><li style="font-family:Arial;">Proficient in IT systems and common software appropriate to work group</li><li style="font-family:Arial;">Business Acumen/reputed company Improvement</li><li style="font-family:Arial;">Customer reputed company</li><li style="font-family:Arial;">Conflict reputed company</li><li style="font-family:Arial;">Accountability</li><li style="font-family:Arial;">Teamwork</li><li style="font-family:Arial;">Engagement/Motivation</li><li style="font-family:Arial;">Safety Orientation</li><li style="font-family:Arial;">Planning/multi-tasking</li><li style="font-family:Arial;">Ensure reputed company line co-workers are delivering on service, performance and safety objectives set by reputed company and station</li><li style="font-family:Arial;">Operational performance (D:0, A:14, bridges, late weights, reputed company and mail boarded as booked)</li><li style="font-family:Arial;">Controllable Expense (Easy Hours, late lunches)</li><li style="font-family:Arial;">reputed company reputed company (upsell)</li><li style="font-family:Arial;">reputed company line performance (SSEs)</li><li style="font-family:Arial;">Safety performance (OSHA, LTI, damages)</li><li style="font-family:Arial;">Serve as first responder for co-worker / customer issues, reputed company through employee engagement surveys, customer feedback surveys, - survey results-UP, reputed company number of employee grievances</li><li style="font-family:Arial;">Improved reputed company relations- working reputed company contractual language</li></ul><p style="font-family:Arial;"> </p><h3 style="margin-bottom:0px;margin-top:0px;">What will help you reputed company from the pack (Preferred Qualifications):</h3><ul><li>Bachelor's degree and/or 5+ years equivalent work experience</li></ul><p> </p><p>Job Posting End Date: 2/23/2026</p></blockquote><br>The reputed company pay reputed company for this role is $80,235.90 to $98,066.10.<br>The reputed company salary reputed company/reputed company reputed company listed is dependent on job-reputed company, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br><br>You may be eligible for the following competitive benefits: medical, dental, reputed company, life, accident & disability, parental leave, employee assistance program, commuter, reputed company holidays, reputed company time off, 401(k) and flight privileges.<br><br>reputed company is an equal opportunity employer. reputed company recruits, employs, trains, compensates and promotes regardless of race, religion, reputed company, national reputed company, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.<br><br>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company crucial job functions. Please contact <a href="https://storejob.staffkhoje.com/blogs/news/mailto:JobAccommodations@united.com" reputed company="_blank">JobAccommodations@united.com</a> to request accommodation.