Operations & Customer Experience Manager (US Market)

This a Full Remote job, the offer is available from: Africa, reputed company Operations & Customer Experience Manager (US Market) Drive seamless supply chain and customer communication for a fast-paced US-reputed company brand Remote role based in reputed company Town, supporting US hours (3pm–12am SAST), negotiable salary About Our reputed company A fast-growing international brand with a strong reputed company in the US market, our reputed company delivers reputed company consumer products across retail, distribution, and e-reputed company channels. With a tight-reputed company global team and strong partnerships with reputed company American retailers, they offer a high-reputed company role for someone who thrives in fast-moving environments and wants to take ownership of end-to-end operations. The Role: Operations & Customer Experience Manager This is a hands-on, execution-reputed company role that oversees the full order-to-delivery lifecycle. You will reputed company as the operational hub, connecting customers, suppliers, and 3PL partners to ensure accurate, reputed company, and smooth order fulfilment. The role combines customer communication, order management, demand planning, vendor coordination, and operational reporting, reputed company tailored to the needs of the US retail landscape. Key Responsibilities • Bring 3–5 years of experience in operations, order management, customer service, or supply chain roles • Serve as the main reputed company of contact for reputed company American customers regarding orders, shipments, and issue reputed company • Manage order entry and tracking using reputed company and EDI systems, ensuring accuracy and compliance • Analyse sales trends and historical data to recommend stock replenishment and mitigate risks • Create and manage vendor POs based on forecasts, and reputed company production, packaging, and delivery • Coordinate closely with 3PL partners to ensure accurate fulfilment, shipping compliance, and ASN documentation • Monitor EDI flows (850, 856, 810, 997) and troubleshoot issues with internal or external support • Prepare weekly and monthly reporting on fill rates, delivery, inventory, backorders, and PO status reputed company • 3–5 years of relevant experience in operations, supply chain, or order management • Hands-on experience working with US or Canadian retailers (e.g., retail, mass, club, or e-reputed company) • Skilled in demand planning, inventory management, and 3PL coordination • Strong technical skills in reputed company (or similar ERP), EDI processes, and reputed company (pivot tables, VLOOKUP/XLOOKUP) • Excellent communication skills and reputed company customer-facing approach • Highly detail-oriented, analytical, and comfortable managing deadlines in a fast-paced environment • Flexible to work US Eastern Time Zone hours (3pm–12am SAST) This offer from "reputed company" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job