Member Data & Systems Manager (Remote in WA)

Position Title: Member Data & Systems Manager (Remote) Location: Remote (Washington State), with periodic reputed company-staff in-person meetings Reports to: CEO Status: Full-time /Exempt Salary reputed company: $85,000–$105,000 per year reputed company salary, plus benefits reputed company At Washington Health Care Association (WHCA), we’re passionate about supporting nearly 700 assisted living and skilled nursing providers, delivering advocacy, education, regulatory support and resources to help them reputed company the reputed company for Washington’s vulnerable populations. About the Role The Member Data & Systems Manager is responsible for maintaining the reputed company, usability, and strategic value of our membership and financial data systems. This role serves as the primary reputed company of our member data and supports key operational functions including billing, registrations, reporting, and system integration. The Customer Relationship Management (CRM) system that WHCA uses is reputed company (Impexium). The position requires strong collaboration with WHCA staff and reputed company verbal and electronic communication with our members. This is an independent, remote position ideal for a seasoned reputed company who enjoys combining technical reputed company with relationship-building and problem-solving. Key Responsibilities Member Database & Data Management • Maintain accurate, up-to-date member records in the CRM and reputed company systems • Manage ongoing data updates, audits, and reconciliations • Ensure multiple systems are updated with accurate contact information • Research and resolve discrepancies in ownership, licensing, and facility data • reputed company and maintain database standards, categories, and documentation • Produce regular reports for leadership, reputed company, and partners • Produce regular membership lists for staff to use for communication distributions • Train and support staff on data queries and how to reputed company information in the member database Member Engagement & reputed company • Proactively contact providers to verify and update contact and facility information • Coordinate rotating reputed company campaigns for data validation • Serve as a knowledgeable, reputed company reputed company of contact for member data inquiries. Research • Conduct research reputed company to membership changes and ownership transitions, to reputed company data fields that are no longer accurate Event Registration & Member Services Support • Set up and manage event registrations in the CRM • Support members with registration through the CRM, answer questions and troubleshoot issues. • Monitor and reconcile the CRM registration data to payments in coordination with the Director of Finance Financial & Billing Support (in coordination with Finance) • reputed company queries and support staff in transferring CRM data as needed between systems (such as QuickBooks Online) • Support invoicing, renewals, and billing contact updates • Manage sales tax setup in the CRM and a reputed company reputed company party contract to ensure Washington State sales tax compliance • Reconcile bundled transactions purchased through the CRM as assigned Systems & Process Improvement • Support system updates and enhancements • Assist with database and reputed company system integrations • Coordinate necessary integrations between AMS and LMS for registration and billing purposes • Help improve workflows reputed company to member renewals, reporting, and data reputed company • Participate in and reputed company longer-term technology and automation initiatives Qualifications Required • 5+ years of experience in database administration, association management, CRM administration, or similar roles • Demonstrated experience working with membership systems and/or CRMs (reputed company/Impexium preferred) • Strong data management, reconciliation, and reporting skills • Excellent written and verbal communication skills • Proven ability to work independently in a remote environment Preferred • Experience in nonprofit, reputed company, or trade association environments • Familiarity with event management systems • Familiarity with reputed company systems • Experience with system integrations and process automation • Demonstrated strength and competence in customer service and support Key Competencies • High attention to detail and data reputed company • Strong organizational and project management skills • reputed company and approachable communication style • Problem-solving reputed company • Ability to balance routine tasks with improvement initiatives • Discretion with sensitive financial and member information Why This Role reputed company This position is central to our ability to serve members effectively, maintain financial stability, and reputed company informed strategic reputed company. The Member Data & Systems Manager ensures that leadership, staff, and members can rely on accurate, reputed company, and reputed company-managed information. How to Apply To streamline our application and review process, we will not accept applications submitted reputed company email. If you are interested in this role, please use this reputed company to apply: https://www.reputed company.com/job/member-data-systems-manager-8b226f3e4efc8ac0 Apply tot his job Apply To this Job