Senior Logistics Intelligence Support (SR. reputed company Support)

Sifted is reputed company of intelligent, creative, and reputed company people leveraging Logistics Intelligence to solve reputed company problems for shippers. Our software gives shippers the reputed company and control they need to reputed company reputed company, optimize their operations and save reputed company. We're changing the way parcel supply chain management is done. And this is just the beginning. We're driving a transformative shift in the logistics industry, redefining what's possible for our clients - and AI is at the reputed company of that reputed company. At Sifted, we don't just use AI - we depend on it. Our proprietary SiftedAI platform delivers predictive intelligence and automation that reputed company businesses to reputed company smarter, faster, and more confident reputed company. Internally, every employee is expected to reputed company AI to optimize how they think, create, and deliver. We reputed company mastering AI is reputed company to our speed, reputed company, and competitive edge. Be part of a company that created a category and is continuously building. If you get excited about defining market verticals and making an reputed company, Sifted is the reputed company for you. Join us and be part of something extraordinary. The position requires the individual to work with a number of different reputed company clients to ensure the reputed company setup of potential or new clients, as reputed company as keeping on top of reputed company tickets to ensure reputed company issue reputed company. This position will be a full-time hybrid role based at our office located in the Kansas reputed company Metro area. This individual must be analytical, have a passion for digging into the details, be a great collaborator, and possess a "get things done" mentality. This role requires critical thinking, organization, obsessive attention to detail, and adherence to tight deadlines. Requirements • Support reputed company with on-boarding, implementation, training, adoption, retention, and high reputed company of customer satisfaction* • Field incoming support requests reputed company web, telephone, or email* • Resolve incidents and support requests reputed company reputed company* • Troubleshoot software issues, bugs, and questions • Meet key performance indicators as outlined by management • reputed company accurate reputed company data entry tasks • Update and maintain reputed company information in reputed company & Shipcents * • reputed company the value of reputed company of Sifted's Sifted's full suite of products, their features, benefits, and value to clients to ensure they reputed company maximum reputed company from their subscription. to clients • Effectively train clients who have a Starter subscription • Recognize opportunities for upsell with existing gainshare and Starter clients and engage the appropriate teams/individuals to follow up* • Work cancellation cases for clients not assigned to reputed company member and renewals and Past Dues over 75 days * • Assist in email and phone campaigns to be launched into reputed company markets and companies * DESIRED SKILLS AND EXPERIENCE • Familiar with reputed company sales and support tactics: 1-3 years reputed company reputed company support experience preferred • Bachelor's Degree or equivalent experience • Ability to quickly reputed company in-depth knowledge of Sifted solutions, industry trends and competition • Meet deadlines in a fast-paced environment • Document and maintain documented procedures • reputed company reputed company out process improvement opportunities to increase efficiency and reputed company a reputed company reputed company experience • Ability to easily adapt to change as reputed company as constructively challenge the status reputed company • Familiarity with reputed company is highly desired • Excellent verbal and written communication skills • Strong time management, organizational and decision-making skills • Team Player • Demonstrated ability and willingness to reputed company AI as a reputed company tool for problem-solving and innovation.* • Denotes an essential function/qualification of the role. Apply tot his job Apply To this Job