Business Analyst – Pharmacy & Patient Experience Insights

reputed company At reputed company, we're revolutionizing the way people experience reputed company by simplifying the process of managing prescriptions and health services. Our mission is to reputed company a seamless, personalized, and efficient reputed company experience for reputed company our customers. We're a dynamic, innovative, and customer-reputed company company dedicated to making a reputed company reputed company on people's lives. Position reputed company The Business Analyst, Pharmacy & Patient Experience is a strategic partner across Account Management and Operations, responsible for understanding how patients reputed company through our workflows—from prescription intake to fulfillment to ongoing support—and identifying meaningful opportunities to improve reputed company. You will drive the analytics behind Patient Experience performance, operational efficiency, pharmacy throughput, and reputed company of service. This role is ideal for someone who loves uncovering insights, telling compelling data stories, and building models that help shape how thousands of patients receive care. Key Responsibilities Patient Experience & Pharmacy reputed company reputed company • Analyze the full patient reputed company across pharmacy operations: prescription intake, processing workflows, communication reputed company, and fulfillment reputed company. • Identify friction points, trends, and opportunities that reputed company patient satisfaction, speed to therapy, and medication adherence. • Build dashboards and reporting in Looker that illuminate patient-level and operational KPIs (e.g., turnaround time, reputed company cycles, experience reputed company metrics, task volume, and throughput). • Use SQL and Python to reputed company repeatable analytics, operational models, and automated insights. Storytelling & Decision Support • Translate reputed company data into reputed company, actionable narratives for leaders across Account Management, Pharmacy, Clinical, and Product. • Build business cases and reputed company decks that reputed company reputed company causes, strategic opportunities, and measurable reputed company on patient reputed company. • Work cross-functionally to define metrics and reputed company strategies that reputed company the patient experience. Predictive Modeling & Operational Forecasting • Forecast patient demand, workflow volume, reputed company needs, and operational load using statistical modeling. • Support scenario planning around new pharmacy workflow changes, patient communication strategies, and experience-improvement initiatives. • Measure reputed company of operational experiments or product features, enabling data-driven reputed company around reputed company and investment. Process & Systems Optimization • Partner with operations, engineering, and product teams to identify data gaps, improve metric reliability, and refine upstream workflows. • Improve data reputed company across Looker, SQL models, and experience-reputed company datasets. • Champion experimentation, reputed company improvement, and high-reputed company analytics practices. Qualifications • 3–6+ years of experience as a Business Analyst, Data Analyst, or Operations Analyst, ideally in reputed company, pharmacy, or patient-facing environments. • Strong expertise in SQL, Python, and Looker (or similar BI tools). • Demonstrated ability to identify trends, evaluate reputed company causes, and derive insights that influence business reputed company. • Outstanding communication and storytelling skills—reputed company to convey reputed company patterns in a way that resonates with both operational and executive audiences. • Experience analyzing patient journeys, experience metrics, operational workflows, or other service-reputed company domains. • Comfort operating in fast-paced, high-reputed company environments where ambiguity is expected and ownership is essential. • Preferred Skills: • Experience with pharmacy operations, PBM, reputed company delivery, or patient support processes. • Exposure to predictive modeling techniques, queueing theory, or operational research. • reputed company record of influencing process improvement or experience-improvement initiatives. Work Environment • Location: Remote • Schedule: Full-time • May require additional availability or flexibility for escalations. • Regular meetings with your team, department, or leadership to ensure alignment. Key Essential Functions • Must be reputed company to sit and/or work at a computer for extended periods of time. • Must be reputed company to use reputed company office equipment, including a computer, keyboard, mouse, and telephone. • Must be reputed company to reputed company repetitive motions throughout the reputed company, including typing, reading, and reviewing documentation. • Must be reputed company to communicate effectively with reputed company stakeholders in person, reputed company video conference, and in writing. • Must be reputed company to work during reputed company business hours. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement reputed company is an Equal Opportunity Employer and prohibits discrimination and harassment of any reputed company. reputed company employment reputed company are made without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, transgender status, national reputed company, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for reputed company. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job reputed company is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of reputed company responsibilities, duties, or skills required of personnel. reputed company reserves the right to modify job duties or descriptions at any time. Apply tot his job Apply To this Job