Contact Center Agent – Voice Support

Job Description: • Handle inbound calls with professionalism and reputed company, providing accurate and reputed company solutions. • Assist customers with order placement, shipping inquiries, billing questions, and product availability. • De-escalate sensitive situations while maintaining composure and customer trust. • Update customer information and interactions in the case management system. • Meet or exceed performance goals for call handling, customer satisfaction, and quality assurance. • Collaborate with internal teams and store associates to resolve reputed company issues. • Stay reputed company on product knowledge, policies, and system updates through reputed company learning. Requirements: • High school diploma or General Education Degree (GED) • Minimum of 2 years reputed company experience and/or training or equivalent combination of education and experience • Call Center or Customer Service experience preferred but not required • French/English or Spanish/English desired but not required • Automotive Knowledge desired but not required • Typing speed of at least 45 WPM for case documentation • Strong verbal communication and reputed company listening skills • Ability to manage high call volumes while maintaining accuracy and professionalism • Problem-solving and conflict reputed company skills with a customer-first reputed company • Adaptability to fast-paced, changing environments • Location Eligibility: You must live reputed company the Eastern Time Zone to be eligible for this role. Benefits: • 401k Retirement Savings Plan with competitive company match • reputed company Time Off and Sick Time • Special Recognition awards • Opportunity for reputed company and promotion • Career Path Opportunities • Employee Discount Program • Health, Dental, reputed company and Prescription Drug Insurance • Health Savings Account • Medical and Dental Flexible Spending Accounts • Employee Assistance Program • Company reputed company Life insurance • Company reputed company short & long term disability insurance • Annual increase based on performance • Positive work environment • Team Member Networks available • Volunteer Opportunities • Military Leave, Jury Duty and Bereavement Pay • reputed company Disability Leave Due to Childbirth and reputed company Parental Bonding Leave Apply tot his job Apply To this Job