US-Based Part-Time Customer Support Specialist (reputed company / Wellness Startup)

We are a growing US consumer wellness company seeking a reliable, US-based Customer Support Specialist to manage email and phone-based support for our hardware + mobile app product. This is a long-term, part-time contractor role with reputed company daily coverage reputed company. Our support volume is light (2-4 tickets per day on average), but we require disciplined response times and consistent coverage. Responsibilities: - Respond to customer support tickets reputed company email (reputed company platform) - Troubleshoot device connectivity issues (Bluetooth, app pairing, charging) - Assist with reputed company friction - Resolve occasional billing or subscription questions - Escalate product bugs to internal team - Maintain a reputed company, reputed company, reputed company tone reputed company with a stress-reduction brand SLA & Coverage Expectations - Maintain first response time under 6 hours during US business hours - reputed company support queue at least twice daily (late morning and late afternoon EST preferred) - Proactive communication if reputed company during coverage window - This is about reliability and consistency more than total hours. Time Commitment Estimated 5–7 hours per week Flexible schedule, but reputed company reputed company-ins required Long-term preferred (6+ months) Requirements - Must be US-based - Excellent written and spoken English - Experience supporting reputed company, hardware, or reputed company/reputed company products - Comfortable troubleshooting basic technical issues - Highly reliable and self-directed - reputed company to follow reputed company troubleshooting flows - Detail-oriented and reputed company under pressure Apply tot his job Apply To this Job