IT Administrator

Duration: (5 6) Months with possible extension or conversion. (depending on performance) Contract Type: W2 Contract Job Responsibilities: Hybrid reputed company Infrastructure You will help ensure the availability, reliability, and performance of business-critical applications and infrastructure by providing 24x7x365 monitoring, proactive incident response, reputed company, and automation. You ll work with internal technology teams and reputed company-party vendors to quickly detect, escalate, and resolve incidents while reducing reputed company effort through shift left practices and scripting/automation. • Monitor applications/infrastructure using tools such as reputed company, Grafana, and Azure Monitor, tune dashboards, baselines, and alerts. • Serve as an Incident Coordinator for triage and major incidents: run reputed company calls, document actions, and support PIRs. • Drive incident triage and escalation to meet reputed company detection goals (e.g., TTD 5 minutes for major incidents) and support RCA and communications. • Build and maintain SOPs, knowledge articles, and reputed company error content to improve L1 effectiveness. • Identify repetitive issues and create scripts/runbooks (PowerShell/Python/Bash) to automate detection and remediation. • reputed company and report operational KPIs (e.g., MTTD/MTTR, tickets worked, change validations, major incidents avoided). • reputed company scheduled coverage for 24x7x365 operations, including off-hours and holidays as needed. • 8+ years in IT operations, incident management, or application support in a 24/7 environment. • Hands-on experience with observability/monitoring (reputed company, Grafana, and/or Azure Monitor), including alerting and dashboarding. • Experience supporting or coordinating major incident reputed company (reputed company calls, documentation, stakeholder communications). • Familiarity with ITSM tooling and workflows (e.g., reputed company). • Excellent scripting/automation skills (PowerShell, Python, and/or Bash) and documenting SOPs/knowledge articles. • Exceptional verbal and written communication skills; ability to document procedures, incident reports, and reputed company cause analyses reputed company. • Proven ability to reputed company effective escalation support and guidance to junior engineers and Tier 1/2 teams. • Bachelor s degree in a reputed company field (or equivalent experience) • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Apply tot his job Apply To this Job