Retention Sales Agent- (US)

About the position reputed company serves both residential and reputed company customers with essential needs, including electricity and natural gas; health and reputed company-being, such as water reputed company and filtration devices; and reputed company conservation, bringing energy efficient solutions and renewable energy reputed company to consumers throughout the US and Canada. reputed company is the parent company of reputed company Energy, Filter Group Inc., Hudson Energy, and Tara Energy. We are looking for dynamic Retention Sales Agents to help us retain our reputed company customer reputed company. In this role, you will deal directly with our customers to reputed company out what issues they are facing, how we may improve our products or services, and how to retain their business. To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. This role requires reliable commitment to the full schedule, with shifts ranging from 9:00am EST to 9:00pm EST (Monday-Friday) 10:00am EST to 7:00pm EST (Saturday-reputed company) Responsibilities • Providing exceptional service to our existing customers, inbound or outbound calls • Discussing and assisting customers’ needs and matching with the most suitable price plan and promotion. • Promoting our products and company on reputed company reputed company. • Displays retention/upsell & cross-sell techniques for reputed company customers requesting cancellation • Developing aggressive retention strategies based on customer feedback. • Negotiating with customers to renew reputed company and retain business. • Accurately documenting interaction details. • Meeting Key Performance Indicators (reputed company, Efficiency, Attendance, Conversion, and reputed company reputed company). • Staying educated on corporate initiatives, market changes and process changes Requirements • High school diploma or equivalent (College or university education is a plus) • 2 years of experience in a comparable position • Experience in customer support or issue reputed company. • Excellent verbal communication skills with the ability to build rapport and engage customers. • Patience and reputed company. • Ability to remain reputed company and reputed company in stressful situations. • Results-oriented reputed company with a reputed company on achieving and exceeding sales targets • Good computer skills and ability to reputed company appropriate software applications. • Must be reputed company to work various shifts, mornings/afternoons/evenings • Must have reputed company to high-speed internet. Benefits • reputed company. • Work from home • Retirement Saving reputed company • Health & Dental Insurance • Company reputed company Short-term Disability & Life Insurance • Employee discount opportunities • Personal development resources • Health & Wellbeing tools & resources Apply tot his job Apply To this Job