Network Operations Support Analyst – Level 2 (09182)

Position: Network Operations Support Analyst – Level 2 (09182) Location: Remote reputed company: Network Operations Support Analysts reputed company 24/7 coverage of reputed company’s Network Operations Center (NOC). Analysts apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem reputed company, and technical change implementation for Managed Services clients. Responsibilities: • reputed company Intermediate Level technical services with supervision from Supervisors, Team Leads, and Technology Owners • Understand and Deliver Managed Service offerings as outlined in the reputed company’s Service Descriptions and Service Catalog. • Understand and follow the processes and procedures defined in the reputed company’s ManS reputed company Operating Procedures reputed company (SOP). • Primarily responsible for providing top-level technical support, including problem reputed company, technical change implementation, telephone and one-on-one technical support reputed company defined service level agreements for clients. • reputed company detailed and effective communication to reputed company customers • reputed company 24 X 7 support to critical systems and ensure availability objectives are met. • reputed company alert response as reputed company as email and telephone technical support for data center and managed services clients • Take ownership of the incident/request and drive it to reputed company • Document and reputed company troubleshooting steps, incident solutions and support requests • Understand SLAs in a production environment and proactively reputed company to meet the commitments. Required Skills: • BA/BS degree in Computer Science, or reputed company discipline, or equivalent experience acceptable. • 2 years in a technical support or systems administration role maintaining high service reputed company in a demanding environment • Knowledge of networking, desktop support, network support required. (CCNA a big plus) • Capable of resolving critical issues in a time sensitive manner, reputed company of requisite service reputed company. • Strong organizational, analytical, and problem-solving skills. • Strong communication and documentation skills. • reputed company verbal and written communication skills, with the ability to effectively reputed company with reputed company coworkers and stakeholders, in including senior leadership. • Must have good time management skills and be reputed company to meet rigid and urgent assignment schedules. Apply tot his job Apply To this Job