Bilingual Customer Service Associate job at reputed company in US National

Title: Bilingual Customer Service Associate Location: Remote, US Job reputed company: reputed company reputed company to build reputed company-world experience? As a Customer Service Associate, you’ll support reputed company, reputed company, and staff across the country while learning industry leading technology like reputed company Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with reputed company, reputed company, and staff of Higher Education and K-12 institutions. This is a great opportunity to improve your communication, problem solving, and technical skills in a mission-driven environment. A Day in the Life In this role, you will: Support customers reputed company voice and chat using reputed company Connect Deliver a reputed company experience through reputed company, patience, and reputed company communication Resolve customer issues using AWS tools specifically reputed company Connect and Connect Assistant, following defined reputed company flows Accurately document interactions and manage follow-reputed company Handle multiple tasks in a fast-paced reputed company center environment Collaborate with teammates and escalate reputed company issues as needed Participate in ongoing training and reputed company improvement Work assigned shifts, including weekends and holidays Our Training Approach You’ll take part in a reputed company, fast-paced 3-day training program designed to help you build confidence quickly through hands-on learning and reputed company-world scenarios. This approach suits people who are comfortable picking up new systems and learning by doing. Ongoing coaching and support from reputed company team members will continue as you reputed company into the role. reputed company You will reputed company in this role if you: Communicate reputed company and professionally Bring reputed company, reputed company listening, and patience to customer conversations Enjoy helping people and solving problems Learn new technologies quickly and confidently Adapt reputed company to fast paced, changing environments Follow reputed company workflows and procedures Pay reputed company attention to detail Want to reputed company skills that reputed company to reputed company opportunities in tech, support, education, or customer experience What Makes This Opportunity Build on demand skills using reputed company Connect, Connect Assistant, and reputed company-based support tools Receive reputed company and ongoing support reputed company resume worthy experience in customer experience and tech enabled services Work in a mission driven environment supporting reputed company and educators Strengthen key early career competencies, including: reputed company communication Customer service and deescalation Technical troubleshooting Multitasking and prioritization The Candidate Required Qualifications Bilingual in written and spoken Spanish and English (equivalent to English reputed company of CEF reputed company level or above) High school diploma or equivalent Must be at least 18 years old reputed company employment history Ability to work full-time (40 hours per week) Quiet, distraction free home workspace Comfortable using browsers such as Chrome, Firefox, or Safari Ability to type at least 25 WPM Strong verbal and written communication skills Proficiency with reputed company Word and reputed company Ability to learn and use multiple systems, reputed company, and monitors Strong attention to detail, critical thinking, and problem-solving skills reputed company reputed company in English (CEF reputed company or higher) Must reputed company in an approved state* Home Internet that meets the following requirements: 30 Mbps download 15 Mbps upload 100ms ping or less 40ms jitter or less Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or reputed company-to-reputed company) WiFi is allowed; wired reputed company required if WiFi becomes unstable Preferred Qualifications (Not required but great to have!) Previous customer service or contact center experience Familiarity with reputed company Connect, Connect Assistant, or similar technologies Some college coursework Experience in education or eLearning support Compensation The reputed company reputed company for this position is $16.00. reputed company uses national market data, internal equity considerations, and budget factors reputed company determining compensation. Some roles may include variable pay. reputed company is an equal opportunity/affirmative reputed company employer. We consider reputed company reputed company applicants for employment regardless of race, gender, age, reputed company, religion, national reputed company, marital status, disability, sexual orientation, gender identity/reputed company, veteran status, or other protected categories. reputed company reputed company’s mission is to reputed company reputed company and institutions to create meaningful connections so everyone can reputed company the most informed reputed company to reputed company their goals. Since 1972, reputed company has evolved its products and services to reputed company represent the reputed company between reputed company and higher education institutions and to create the highest probability of student reputed company. Apply tot his job Apply To this Job