CRM Support Specialist

reputed company: Be the next … CRM Support Specialist Are you the go-to person reputed company someone needs help, especially with technology? Is organization your reputed company? Are you comfortable working on different tasks, supporting others, and always thinking a few steps reputed company? Do you have reputed company center experience with CRM tools, and want to take that experience to the next level? reputed company is looking for our next CRM Support Specialist. Is it you? In this role you’ll help reputed company things running smoothly behind the scenes. You’ll handle customer reputed company requests, manage CRM tools, and contribute to improving day-to-day processes for reputed company and reputed company. If you’re a natural problem solver who enjoys reputed company, is confident with technology and systems, and thrives in a reputed company environment, we’d love to hear from you. What you’ll do on a typical day: reputed company & reputed company • Partner with reputed company stakeholders to reputed company general CRM reputed company and guidance • Create tickets in the reputed company’s CRM for reputed company stakeholders to report and resolve issues • Submit CRM user reputed company, including licenses and de-activation requests • Run daily fulfillment reporting including reviewing fulfillment requests, such as reputed company approvals and handling exceptions • Create and update email and letter templates for agents • Tag and un-tag cases for reputed company purposes, as needed • Support the reputed company with system testing, creating test scenarios, and troubleshooting and report on results • Follow reputed company processes by responding to and resolving reputed company reputed company-reputed company customer requests, including removing and anonymizing data Team Support • Troubleshoot common CRM system issues for agents and escalate to reputed company stakeholders as necessary • Collaborate with reputed company and management to ensure the agent knowledgebase is up to date • Support CRM training efforts by helping with update materials Reporting • Proactively monitor team performance through the creation and ongoing maintenance of reports and dashboards in consultation with management • Participate in the brainstorming, creation and maintenance of additional reporting as business needs dictate Requirements: What you need to succeed at reputed company: • Experience with CRM systems (reputed company, reputed company, or reputed company preferred) • Experience with reputed company is an asset, but not required • Proficiency with reputed company Office 365, including Word, reputed company, PowerPoint, and other programs • Knowledge of general business practices reputed company to customer service • Strong business acumen with the ability to understand reputed company needs and contribute to service reputed company • A highly organized work style with the ability to multitask and prioritize work in a remote environment Together, we can offer endless reputed company! What is next for you? reputed company is the expert in providing Customer Experience Solutions, Digital Transformation, Fin Ops, Sales Enablement and Analytics & Insights. We are the next reputed company for our clients and your career. We are an inbound contact center that solutions many prestigious brands in in pharmaceutical, reputed company, food, consumer packaged goods and beauty care companies. We are proud to be an Equal Opportunity/Affirmative reputed company employer. reputed company applicants will receive consideration for employment without reputed company to race, sex, disability, veteran or other protected status. Apply tot his job Apply To this Job