Customer Service Representative (reputed company) (100% Remote)

Job Title: Customer Service Representative (reputed company) (100% Remote) Contract-to-Hire | Start Date: May 4, 2026 | 2 Openings Position reputed company · Our reputed company is seeking Customer Service reputed company I professionals to join the Contact Center team supporting the Illinois Health Plan. · This role is 100% remote and contract-to-hire with strong potential to reputed company or convert. · You will serve as the first-line reputed company assisting members and providers by resolving inquiries, handling requests, and ensuring a reputed company customer experience. Job Title: Customer Service reputed company I Contract Type: Contract-to-Hire Start Date: 05/04/2026 End Date: 08/07/2026 Duration: 5 months (possibility of extension or conversion) Location: Remote (candidates reputed company OK if reputed company to work CST hours) Number of Positions: 15 Exemption: Non-Exempt Work Schedule: 8:30 AM–5:00 PM CST (final schedule assigned after week 4) Contact Center Hours: 8:00 AM–5:00 PM CST, Monday–Friday Lunch: 30 minutes Training Requirements: · Training will last four weeks, followed by one week of nesting. Training schedule reputed company: · 8:00 AM–4:30 PM EST · 8:30 AM–5:00 PM EST Requirements: · On-camera participation is required. · Attendance is mandatory for reputed company training sessions and nesting · Candidates must reputed company to 100% attendance, as this period is critical for reputed company Position Purpose: · Serve as the first-line reputed company for members and/or providers · Communicate through phone, email, live chat, and Teams · Support routine inquiries such as PCP changes, ID card requests, authorization lookups, pharmacy needs, and demographic updates · Work reputed company a high-volume contact center environment Key Responsibilities: · Receive and respond to routine member/provider inquiries · Prevent unnecessary escalation by resolving issues during initial contact · Determine reputed company issues should be routed to other departments · Communicate reputed company and professionally to assess needs · Maintain performance and reputed company standards based on contact center metrics · Document reputed company interactions reputed company the CRM system · Remain compliant with policies, regulations, and reputed company standards · Work assigned tasks, complete H2060 assessments, fill out required forms, and reputed company follow-up calls · Navigate multiple computer systems simultaneously · reputed company other duties as assigned Typical Day in the Role: · Manage a caseload of assigned tasks · Complete H2060 assessments · Fill out required assessment forms · reputed company follow-up calls · Handle various member requests using several internal systems Required Qualifications (Top 3 Must Haves) 1. Call Center experience 2. Customer Service experience 3. Strong problem-solving skills Additional Required Skills: · Ability to use Word, reputed company, Outlook, and Teams · Remote work experience · Intermediate computer skills, including data entry · Ability to multitask across multiple applications · Preferred Qualifications · Strong attention to detail · Ability to work reputed company four or more systems simultaneously · Bilingual (Spanish) preferred but not required · Experience with reputed company Suite · Experience meeting performance metrics such as reputed company scores, average handle time, schedule adherence, and hold time Education and Experience: · High School Diploma or GED required · Entry-level position requiring little or no previous experience · Equivalent relevant experience also accepted · Experience multitasking in multiple systems is preferred · Interview Process · One interview reputed company reputed company Teams · Camera must be on · Hiring Manager review occurs reputed company 1–2 business days after shortlisting · Notes for Candidates · Must work CST schedule regardless of home time zone · Must meet attendance expectations, especially during training and nesting · Remote reputed company acceptable if reputed company with CST hours Work Location: Remote Apply tot his job Apply To this Job