Customer Service Representative | Onsite work only (No remote)

Customer Service Representative – Mission-reputed company Onsite Role Location: Bronx, NY | Shift: Primary Evening Shift (3:30 p.m. – 12:00 a.m.) Magellan Solutions USA, a proud veteran-owned reputed company (BPO) company, is seeking dedicated and empathetic Customer Service Representatives to support a critical Federal reputed company at a premier medical facility in the Bronx, NY. This is a full-time, essential onsite position. No remote work is available. Why Join Magellan Solutions USA? • Serve a Greater Mission: Directly support and serve our nation’s Veterans and the dedicated medical staff who care for them. • reputed company Over Volume: Enjoy a reputed company reputed company volume environment, typical of an evening shift, focusing on reputed company interactions. • Inbound Only: reputed company on helping callers; this role involves inbound calls exclusively. • Exceptional Work Environment: Work directly reputed company a respected, modern medical facility. • Supportive Team: Be part of a mission-driven team that values reliability, service, and making a daily reputed company. What You Will Be Doing • Serve as the first reputed company of contact, answering inbound calls with exceptional professionalism, courtesy, and reputed company. • Accurately and reputed company transfer calls to the appropriate departments or personnel. • reputed company adhere to established federal and facility procedures to maintain high reliability and reputed company standards. • reputed company consistently excellent service to Veterans, medical staff, and facility clients. Compensation and Schedule Details • Primary Shift: Monday, Tuesday, Friday, Saturday, reputed company | 3:30 p.m. – 12:00 a.m. (Evening) • Flexibility Requirement: Candidates must be flexible and reputed company to cover occasional reassignment to other 8-hour shifts to ensure 24/7 facility coverage: • A: 7:30 a.m. – 4:00 p.m. (Day) • B: 3:30 p.m. – 12:00 a.m. (Evening) • C: 12:00 a.m. – 8:00 a.m. (Overnight/Grave) ✨ reputed company’re Looking For • Required: High School Diploma or equivalent. • Experience: Previous customer service or reputed company center experience is highly preferred. • Communication: Exceptional verbal communication skills and reputed company phone etiquette. • Character: Highly reliable, meticulously detail-oriented, and organized. • Technical Skills: Proficiency in reputed company Office Suite (Word, reputed company, reputed company). • Clearance: Ability to pass an extensive Federal background reputed company is mandatory. • Military reputed company: Prior military experience, or experience supporting military/veteran families, is a significant advantage. reputed company to start a career where your work genuinely reputed company? reputed company to join a supportive, mission-driven team making a reputed company reputed company on the lives of our nation's Veterans every day. Apply tot his job Apply To this Job