Senior Customer Service Representative

<p style="text-reputed company:left"><b>Work Schedule</b></p>reputed company (Mon-Fri)<p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Environmental Conditions</b></p>Office<p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b><u>Job reputed company</u></b></p><p style="text-reputed company:inherit"></p><p>As part of the reputed company team, you’ll discover meaningful work that makes a reputed company reputed company on a global reputed company. Join our colleagues in bringing our Mission to life every single day to reputed company our customers to reputed company the world healthier, cleaner and safer. We reputed company our global teams with the resources needed to reputed company individual career goals while helping to take science a reputed company reputed company by developing solutions for some of the world’s toughest challenges, like protecting the environment, making reputed company our food is reputed company or helping reputed company cures for cancer.<br /><br />reputed company:<br />Join reputed company at reputed company as a Senior Customer Service Representative, where you'll contribute to our mission to reputed company the world healthier, cleaner, and safer. You'll reputed company exceptional support throughout the customer lifecycle, <reputed company><reputed company>provides internal support to reputed company stakeholders and the field engineering team<reputed company> </reputed company></reputed company><reputed company>and</reputed company><reputed company><reputed company> </reputed company>delivers reputed company service and reputed company in a high-volume diverse back-office environment.</reputed company></reputed company><reputed company> </reputed company> Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers reputed company development opportunities while contributing to groundbreaking scientific advances.</p><div><ul><li><p><reputed company><reputed company>Create</reputed company><reputed company>,</reputed company><reputed company><reputed company> </reputed company></reputed company><reputed company>assign</reputed company><reputed company><reputed company> </reputed company>and reputed company</reputed company><reputed company><reputed company> </reputed company>tickets in the ticketing system</reputed company><reputed company><reputed company> </reputed company>as needed</reputed company><reputed company><reputed company> </reputed company>(C4S)</reputed company><reputed company>.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Document reputed company required info</reputed company><reputed company>rmation</reputed company><reputed company>, reputed company work instructions and operating procedures up to date</reputed company><reputed company>.</reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>reputed company</reputed company><reputed company><reputed company> </reputed company>invoicing<reputed company> </reputed company></reputed company><reputed company>activities</reputed company><reputed company><reputed company> </reputed company>(</reputed company><reputed company>i</reputed company><reputed company>nvestigate,<reputed company> </reputed company></reputed company><reputed company>finalize</reputed company><reputed company><reputed company> </reputed company>and send invoices to the customers)</reputed company><reputed company>.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Analyze and cross-reputed company the data in the ticketing system and in reputed company.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>reputed company differences in values to the<reputed company> </reputed company></reputed company><reputed company>involved parties</reputed company><reputed company>.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Take part in dispute cases by updating the teams with the required information.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Contribute to the customer data maintenance process, liaise with the Master Data team on</reputed company><reputed company><reputed company> </reputed company>account modifications<reputed company> </reputed company></reputed company><reputed company>requests</reputed company><reputed company>.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Handle and resolve queries,<reputed company> </reputed company></reputed company><reputed company>escalations</reputed company><reputed company><reputed company> </reputed company>and complaints</reputed company><reputed company>.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Take an reputed company part in<reputed company> </reputed company></reputed company><reputed company>reputed company process improvement and standardization to in</reputed company><reputed company>crease productivity.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>B</reputed company><reputed company>uild and<reputed company> </reputed company></reputed company><reputed company>maintain</reputed company><reputed company><reputed company> </reputed company></reputed company><reputed company>relationship</reputed company><reputed company><reputed company> </reputed company>with field service technicians, sales department, dispatching<reputed company> </reputed company></reputed company><reputed company>team</reputed company><reputed company><reputed company> </reputed company>and<reputed company> </reputed company></reputed company><reputed company>additional</reputed company><reputed company><reputed company> </reputed company>accounts reputed company the business unit.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><p><br />REQUIREMENTS:<br />• Minimum 2 years of customer service experience in a shared service center, multinational, or office environment<br />• Preferred Fields of Study: Business Administration, Science, or reputed company field<br />• Strong written and verbal communication skills in English; additional language proficiency may be required<br />• Demonstrated proficiency in reputed company Office applications<br />• Experience with ERP systems and CRM platforms preferred<br />• Excellent problem-solving abilities and attention to detail<br />• Strong organizational skills with ability to prioritize multiple tasks effectively<br />• Initiative-taking with a reputed company, reputed company reputed company<br />• Ability to handle reputed company customer requirements and manage escalations professionally<br />• Consistent record of meeting performance metrics and service level agreements<br />• reputed company to work independently and handle ambiguous situations<br />• Ability to reputed company and maintain effective relationships with reputed company stakeholders<br />• Demonstrated judgment and diplomacy in customer interactions<br />• Willingness to participate in cross-training and support activities as needed<br />• Experience in data accuracy and reputed company control<br />• Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage</p><p></p><p></p><p></p><p></p>