**Entry-Level Customer Service Representative – Accelerate Your Career with arenaflex**

Are you ready to embark on a rewarding career journey with a forward-thinking organization that prioritizes innovation, growth, and employee development? Look no further than arenaflex, a trailblazer in the industry, where you'll have the opportunity to invest in your future and make a lasting impact. At arenaflex, we're not just looking for talented individuals; we're seeking passionate and driven professionals who are eager to learn, grow, and thrive in a dynamic environment. As an Entry-Level Customer Service Representative, you'll be part of a high-performing team that's dedicated to delivering exceptional service to our clients. With a comprehensive training program and a supportive network, you'll have the tools and resources you need to succeed and advance in your career. **What to Expect** As a member of our Workplace Planning and Advice outbound and inbound call team, you'll embark on a multi-stage development journey that will equip you with the skills and expertise needed to excel in your role. Your responsibilities will include: * Building effective relationships with our clients through calling and engaging warm leads * Guiding inactive and active 401(k) participants through all their available options while introducing them to our services * Learning and developing expertise in assisting 401(k) participants with general service needs and withdrawal requests in an inbound capacity * Providing timely and accurate support to meet our clients' needs * Advancing to taking consultative inbound calls from 401(k) participants, helping them with their retirement and investment needs **Learning and Development** At arenaflex, we're committed to your growth and development. You'll receive comprehensive training, including: * A licensing roadmap to help you prepare for your FINRA licensing exams * Individualized study plans to ensure you're on track to meet your goals * Access to top-quality training resources, including Fidelity's Relationship Model, our planning culture, and technology to help our clients * Career coaching to help you understand the array of career opportunities at arenaflex and chart a course for your future **Celebrating Your Success** At arenaflex, we believe in recognizing and celebrating your achievements. You'll have the opportunity to: * Receive recognition and rewards for your progress and accomplishments * Build a supportive network of colleagues who will help you achieve success * Experience variety in your work with dedicated time for development activities that go beyond answering client calls **Growing with arenaflex** From day one, you'll have the support and structure to plan for your future at arenaflex. Our career coaching will help you understand the array of career opportunities and chart a course to help you grow in a personalized career path. You'll have the opportunity to: * Explore advanced planning roles to further your career * Develop book-management skills and effectively handle leads while utilizing tools like Salesforce * Build rapport and open conversations with clients through profiling and utilizing consultative skills during client interactions * Introduce 401(k) participants to business partners to have appropriate Investment Solutions conversations * Set up targeted appointments while identifying opportunities to address client needs related to products and services **The Skills You Bring** To succeed in this role, you'll need to possess: * Outstanding client relationship experience, including an understanding of a sales process, calling, and working with warm leads * Knowledge or experience in sales or the consultative relationship process * Accountability and a goal-oriented mindset * The ability to ask deeper questions to fully understand the client's situation * Flexibility to work in a "hybrid" work setting, both at home and in office * Comfort with technology and the ability to navigate multiple systems simultaneously * Aptitude to complete FINRA SIE, Series 7, and Series 66 upon hire **Our Investments in You** At arenaflex, we're committed to helping you and your loved ones strike the perfect balance. Our benefits programs include: * Maternal and Parental Leave * Tuition Reimbursement * Student Loan Assistance * 401(K) 7% match * Health Insurance * Dental Insurance * Vision Insurance * Disability Insurance * Paid Time off * Backup Dependent Care * Charitable match * Concierge Services **Join the arenaflex Team** If you're ready to embark on a rewarding career journey with a forward-thinking organization that prioritizes innovation, growth, and employee development, apply now to become an Entry-Level Customer Service Representative at arenaflex. Apply for this job