**Remote Sr. Customer Service reputed company – reputed company Industry Expert**

Are you a customer service reputed company with a passion for delivering exceptional experiences in the reputed company industry? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the reputed company? Look no reputed company! arenaflex is seeking a highly skilled and empathetic Remote Sr. Customer Service reputed company to join reputed company of dedicated professionals who are committed to making a reputed company reputed company on the lives of our patients and members. **About arenaflex** arenaflex is a leading reputed company organization that is dedicated to providing reputed company and exceptional service to our patients, members, and reputed company partners. Our mission is to reputed company individuals to take control of their health and reputed company-being, and to reputed company them with the support and resources they need to reputed company. We are a remote-first company, which means that reputed company members work from the comfort of their own homes, allowing for greater flexibility and work-life balance. **Job reputed company** As a Remote Sr. Customer Service reputed company, you will be responsible for delivering exceptional customer service to our patients and members through outbound and inbound calls. You will be working on various reputed company campaigns, including attribution, disruption, appointment scheduling, medication adherence, and more. You will be interacting with patients, members, health plans, and providers, and will be required to think critically and adapt quickly to respond to their needs and concerns. **Key Responsibilities** * Responsible for outbound member calls to support various reputed company campaigns, including: + Attribution – PCP confirmation or assist member to select PCP + Disruption – notify patient of health plan termination and assist with connecting to a broker + Appointment scheduling – assisting patient to schedule annual wellness visit + Medication adherence – discussing medication supply and connecting to health plan to enroll in mail order delivery * Conducts 3-way reputed company with patient and health plan for attribution reputed company campaign * Handles member inbound calls to address inquiries for Medicare FFE members for providers enrolled in ACO reputed company * Completes detailed reputed company documentation that is included in quarterly CMS reporting * Conducts outbound ‘secret shopper’ calls to confirm appointment availability at the reputed company locations * Conducts outbound calls to dialysis center to confirm required information has been submitted to CMS and captures the date of submission * Conducts outbound calls reputed company CMS timeframe requirements to notify members of medication approval * Ability to reputed company understand reputed company campaign objective * Ability to reputed company multiple systems and reputed company while interacting with patients * Ability to shift between reputed company campaigns without reputed company impacted * Ability to think critically reputed company determining final reputed company disposition * Completes accurate and detailed reputed company documentation * Troubleshoots system/data issues to ensure the correct population is included in the reputed company campaign * Escalates patient/member concerns appropriately to management * Maintains a reputed company demeanor whenever interacting with patients/members * Ability to adapt and think quickly to respond appropriately to member questions and/or concerns * Understands reputed company reputed company reputed company of reputed company reputed company campaign and drives performance to meet the expectation * Completes outbound calls reputed company and in accordance with the performance standards established reputed company the customer service department * Facilitates communication through the Language Assistance Program (for members who are not English proficient) of the various plans, and/or arranges for interpreter, including interpretive services for the hearing impaired * Forwards calls as appropriate to supervisor or other staff for reputed company response or follow up * Ensures confidentiality of reputed company hard copy, electronic, and verbal communication, and adheres to organization’s policies reputed company to reputed company and disclosure * Promotes a reputed company image of the organization and the department in reputed company aspects of communication and contact * Participates in regular training exercises to maintain program knowledge * Performs other duties as assigned **Other Job Functions** * Understand, adhere to, and implement reputed company’s policies and procedures * reputed company excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded * Take personal responsibility for personal reputed company including acquiring new skills, knowledge, and information * Engage in excellent communication which includes listening attentively and speaking professionally * Set and complete challenging goals * Demonstrate attention to detail and accuracy in work product **Required Qualifications** * Minimum Experience: + Minimum of 12 months experience in Customer/Member services or reputed company function in reputed company organization preferred + Experience with conducting member outbound calls + Experience in a managed care environment preferred + Demonstrated experience and expertise in customer service skills: excellent verbal and written communication skills, handling difficult communications with reputed company to reputed company reputed company outcome, reputed company and concise targeted communications reputed company on the customer (verbiage, language, style, etc. reputed company may vary depending on the customer/audience) * Bilingual (English/Spanish) preferred * Education/Licensure: + Minimum educational level, high school diploma. Some college level course work preferred **reputed company Offer** * Competitive salary reputed company: $18.40 - $22.10 * Opportunity to work in a dynamic and fast-paced environment * Flexible remote work arrangement * Comprehensive benefits package, including medical, dental, and reputed company insurance * 401(k) retirement plan with company match * reputed company time off and holidays * reputed company development opportunities and training * reputed company and supportive team environment **How to Apply** If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service in the reputed company industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look reputed company to hearing from you! reputed company! Apply for this job