**Experienced 3rd Shift Customer Experience Agent – Remote Customer Service Representative**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a 3rd Shift Customer Experience Agent, you'll play a vital role in providing top-notch service to our customers, ensuring their needs are met, and their issues are resolved efficiently. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower our customers to achieve their goals. With a strong commitment to customer satisfaction, we strive to create a positive impact on our customers' lives. Our team is comprised of talented individuals who share a passion for delivering exceptional service, and we're excited to welcome like-minded professionals to our team. **Job Summary** As a 3rd Shift Customer Experience Agent, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. You'll work closely with our service technicians and customers to ensure seamless communication, efficient job scheduling, and timely resolution of customer inquiries. If you're a customer service enthusiast with a strong work ethic, excellent communication skills, and a willingness to learn, we encourage you to apply. **Key Responsibilities** * Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner * Initiate outbound phone calls for scheduling of service calls, ensuring accurate and complete information is obtained * Handle various customer inquiries and requests, utilizing your problem-solving skills to resolve issues efficiently * Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, ensuring accurate and timely communication with customers and technicians * Utilize Service Titan software to effectively plan and dispatch jobs, ensuring seamless communication and efficient job scheduling * Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information * Communicate with technicians regarding availability, expected completion time, and other relevant information * Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls, maintaining high standards of data integrity * Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company, demonstrating flexibility and adaptability * High interaction with service technicians and various customers from residential to commercial, requiring strong communication and interpersonal skills * Other duties as assigned, demonstrating a willingness to learn and adapt to changing priorities **Essential Qualifications** * Familiarity with the surrounding Chicagoland area, with a strong understanding of local geography and demographics * High school diploma or equivalent (GED), with a minimum of 3 years relevant work experience in a customer service environment * Previous dispatch experience a plus, with a strong understanding of job scheduling and dispatching principles * Strong verbal and written communication skills, with the ability to effectively communicate with customers, technicians, and other stakeholders * Attention to detail, with a strong focus on accuracy and data integrity * Ability to manage priorities and workflow, with a strong work ethic and a willingness to adapt to changing priorities * Ability to deal effectively with a diversity of individuals at all organizational levels, with a strong focus on customer satisfaction and service excellence * Versatility, flexibility, and a willingness to work within constantly changing priorities, with a strong ability to adapt to new situations and challenges **Preferred Qualifications** * Plumbing, Electric & HVAC experience a plus, with a strong understanding of technical concepts and terminology * Proficient in Microsoft Office, with a strong ability to utilize software applications to manage job scheduling and dispatching * Ability to work from home efficiently, with a strong focus on productivity and time management * Ability and willingness to work nights and weekends, with a strong commitment to customer service and satisfaction **Benefits** * Medical, Dental & Vision Insurance, with comprehensive coverage for you and your family * Supplemental AFLAC Insurance Options, providing additional financial protection and peace of mind * 401(k) Plan with Company Match, helping you build a secure financial future * Company-provided Life Insurance, providing financial protection for your loved ones * Employee discounts on company-provided services, with a strong focus on employee satisfaction and well-being * On-site training facility for continuous employee development, with a strong focus on employee growth and learning * Paid Time Off (PTO), with a generous allocation of paid time off for relaxation and rejuvenation * Paid Holidays, with a strong focus on employee recognition and appreciation * Tuition Reimbursement, with a strong commitment to employee education and development **Work Environment and Culture** * Remote work environment, with a strong focus on flexibility and work-life balance * Collaborative and dynamic team culture, with a strong focus on customer service and satisfaction * Opportunity to work with a talented team of professionals, with a strong focus on employee growth and development * Arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job