**Worklife Chat Support Associate - Employee Assistance Program (Wed-Sat 3:30PM-2:00AM EST)**

At arenaflex, we're dedicated to building a world of health around every consumer and surrounding ourselves with passionate colleagues who are transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. **Join Our Team of Dedicated Professionals** We're seeking high-performing individuals to deliver an enhanced customer service experience and join our team of Mental Health Wellbeing experts. As a Worklife Chat Support Associate, you'll be responsible for monitoring and responding to inbound messages and outbound calls to support our provider services. Our goal is to deliver an integrated experience across the breadth of arenaflex services to ensure every member and their families get the right support for their unique mental wellbeing needs. **Role Overview** Schedule: Wednesday-Saturday 3:30PM - 2:00AM EST (Schedules may be adjusted based on business need) Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST Holiday/PTO Requirements: As a 24-hour chat center operation, we will treat holidays as normal working business days, unless you have been approved for time off. Fully remote role and is able to work anywhere in the U.S. **Key Responsibilities:** * Promptly respond to incoming chats within the standard greeting approved timeframe * Determine the purpose of incoming chat by focusing on the member's written messages and interacting with callers, and provide resources through chat and email * Assess client's needs; research and structure communication by providing information regarding pertinent EAP/Worklife services and resources * Recognize crisis situations and evaluate for needed action to minimize risk * Perform appropriate research in internal databases and online to identify potential providers and resources * Enter member information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally * Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements * Agent will triage calls in a professional and timely manner if needed * Communicate effectively with all internal stakeholders * Make outbound calls as appropriate to identify and assist with securing member resources and/or services * Provide miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned **Essential Qualifications:** * 1-3 years' experience in customer service experience * Basic computer knowledge * Proficiency in all Microsoft Office products * Technical Requirement for personal residential internet service (Select an internet service that is either broadband or fiber, e.g., Verizon Fios, Comcast, Select a minimum of 25mbps/3mbps, A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation) **Preferred Qualifications:** * Experience in a call center environment * Mental health and human services background preferred * Experience working in RFL/Employee Assistance Program * Associate's or bachelor's degree in a social, psychological or human service field or equivalent experience preferred **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office products and ability to learn new software quickly * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to ensure our colleagues have the skills and knowledge needed to succeed in their roles * Opportunities for career growth and advancement within the company * Access to ongoing training and development programs to enhance skills and knowledge * Collaborative and supportive work environment that encourages learning and growth **Work Environment and Company Culture:** * arenaflex is a fully remote company, allowing colleagues to work from anywhere in the U.S. * Collaborative and supportive work environment that encourages learning and growth * Flexible scheduling to accommodate different work styles and needs * Opportunities for socialization and connection with colleagues through virtual events and activities **Compensation, Perks, and Benefits:** * Competitive hourly rate: $17.00 - $28.46 * Eligibility for a CVS Health bonus, commission or short-term incentive program * Comprehensive benefits package, including: + Affordable medical plan options + 401(k) plan (including matching company contributions) + Employee stock purchase plan + No-cost programs for all colleagues, including: - Wellness screenings - Tobacco cessation and weight management programs - Confidential counseling and financial coaching + Benefit solutions that address the different needs and preferences of our colleagues, including: - Paid time off - Flexible work schedules - Family leave - Dependent care resources - Colleague assistance programs - Tuition assistance - Retiree medical access **Conclusion:** If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Worklife Chat Support Associate, you'll be part of a dynamic team that is transforming healthcare and making a positive impact on the lives of millions of Americans. Apply now to join our team of dedicated professionals and start your journey with arenaflex today! Apply Job! Apply for this job