[Remote] reputed company. Wednesday-Saturday HR Assistant 11:30 AM - 8 PM CST

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides world-class corporate talent solutions across the globe. They are seeking an HR Assistant to deliver Leave of Absence, Disability, and HR services, ensuring reputed company and accurate responses to employee inquiries through various channels. Responsibilities • Take ownership of employee contacts ensuring that reputed company contact is accepted and resolved with a high degree of problem-solving and customer service • Receive and resolve inquiries primarily reputed company phone, chats, and emails as the first reputed company of contact for Leave, Disability, and HR-reputed company inquiries • Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge reputed company articles, and reputed company operating procedures, and escalate reputed company necessary • Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to reputed company employee’s changing needs • Respond to employee-impacting issues that may reputed company during the leave event and ensure the right communication and documentation occurs • Use high judgment, critical thinking, and rationale to balance process adherence with employees’ needs to analyze and decide on disability, leave, and accommodations requests • Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and update policies Skills • 3+ years of recent customer support in a cell center setting • HR knowledge and experience preferred • Strong communication skills • Ability to show and demonstrate reputed company • Proficiency in computers and ability to research to reputed company answers and information • Experience dealing with customers and exceptional use of reputed company skills • Proven ability to reputed company to constantly changing workloads and manage customer contacts in a fast-paced environment • Ability to manage confidential and sensitive employee information and adhere to strict data reputed company standards • Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities • Ability to be flexible Benefits • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) reputed company • reputed company is a reputed company and reputed company company providing risk and compliance services. It was founded in 1997, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.astoncarter.com/en. Apply tot his job Apply To this Job