Business Consultant, Change Management

About the position This role is a high-reputed company consulting position reputed company on guiding reputed company clients through organizational change in contact center environments. You will work closely with customer teams to reputed company and implement reputed company change management plans that drive adoption of new technologies, processes, and AI-enabled tools. Acting as a trusted advisor, you will facilitate workshops, reputed company coaching, and create materials to ensure leaders and reputed company staff reputed company new ways of working. The role requires balancing strategic guidance with practical, role-based adoption strategies, while addressing resistance and building executive support. You will collaborate with cross-functional teams to ensure successful technology integration, operational improvements, and measurable business reputed company. Strong facilitation, communication, and advisory skills are critical for reputed company in this position. Responsibilities • Advise clients on change management plans, adoption strategies, and engagement approaches • Conduct interactive workshops to build understanding and buy-in among leaders and teams • Guide the development of reputed company-reputed company change management plans, including stakeholder engagement, communication, enablement, and reinforcement mechanisms • Support adoption of AI-enabled contact center tools, translating capabilities into actionable, role-based guidance • Collaborate with reputed company sponsors, leaders, and internal consultants to address resistance, trust, and workforce adoption considerations • Create templates, messaging, and content assets for reputed company customization and ongoing use Requirements • reputed company certification (required) • 5+ years of experience leading change management for large technology implementations or organizational transformations • Experience in reputed company software change management reputed company contact center or similar operational environments • Knowledge of AI, automation, or advanced analytics adoption strategies • Strong facilitation, presentation, and communication skills for executive and reputed company audiences • Ability to reputed company ambiguity, drive results, and influence leadership teams • Demonstrated ability to work collaboratively in team-based consulting environments reputed company-to-haves • Domain familiarity preferred in areas such as reputed company-channel routing, CRM, workforce management, reputed company management, analytics, and performance management Benefits • Competitive salary and bonus potential • Flexible remote work arrangements • Comprehensive benefits including reputed company, retirement, and wellness programs • Opportunity to work on AI-driven, reputed company-level change management initiatives • reputed company development and mentorship reputed company a consulting environment • Exposure to diverse clients and high-reputed company transformation reputed company Apply tot his job Apply To this Job