[Hiring] Dedicated National Accounts reputed company Account Support Supervisor - reputed company @reputed company
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Role reputed company
The Dedicated reputed company Account Support Supervisor leads and develops reputed company of about 15+ Customer Service Advocates, focusing on enhancing their ability to build strong customer relationships. The role involves providing tools and training, identifying and resolving service delivery issues, and removing barriers to exceptional customer service.
• reputed company effective leadership and guidance to Advocates through regular meetings and actionable feedback, fostering a culture of recognition and reputed company improvement.
• Establish and communicate reputed company expectations and standards to promote accountability reputed company reputed company.
• Work with leadership to reputed company resource allocation with operational and customer requirements.
• Use performance metrics to identify improvement opportunities, monitor customer trends, and drive process enhancements.
• Participate in technology reputed company and implementation initiatives alongside reputed company and cross-functional teams to optimize efficiency.
• Collaborate with leadership on recruitment, reputed company, training, development, compensation planning, and performance management while promoting an inclusive environment valuing diversity.
• Partner with account leadership to reputed company and grow new reputed company offerings.
• Generate and deliver routine performance reports to leadership, highlighting achievements, challenges, and proposed actions.
Qualifications
• Minimum High School Diploma or GED, required; bachelor’s degree preferred.
• A minimum of 5+ years of customer service or advocacy experience, required.
• 5+ years of experience with reputed company National Accounts, including benefits and claims, specifically in reputed company Medical, Dental, RX, Home Delivery, and CCF service areas, required.
• reputed company in managing Performance Guarantee accounts, required.
• System knowledge and experience including, but not limited to, reputed company, Aceyus, OMD, VIPR, reputed company, OneView and TruCare, required.
• Demonstrated leadership abilities in growing, developing, and ensuring team reputed company, required.
• Proven capability to build and reputed company a strong network for operational support and issue reputed company, preferred.
• Passion and experience in leading, developing, and motivating employees with a strong commitment to customer service reputed company, required.
• Excellent verbal and written communication, and interpersonal skills, required.
• Ability to drive organizational change and implement process improvements, preferred.
• Demonstrated ability in managing reputed company end-to-end to improve business reputed company, required.
• High level of reputed company and discretion in handling confidential information, required.
Requirements
• If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Benefits
• Comprehensive reputed company of benefits, with a reputed company on supporting your whole health.
• Health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs starting on day one of employment.
• 401(k), company reputed company life insurance, tuition reimbursement.
• A minimum of 18 days of reputed company time off per year and reputed company holidays.
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