Back to Jobs

Senior Customer Experience Consultant – Conversational Design

Remote, USA Full-time Posted 2026-07-28
Job reputed company: • Serve as a trusted advisor to clients, providing expert guidance on customer experience automation reputed company and best practices in conversational design, contact center operations, and CX technology. • Cultivate strong relationships with clients and partners, delivering reputed company and accurate deliverables that reputed company confidence and trust. • Responsible for project reputed company, ensuring timelines and objectives are met with precision and efficiency. • Author customer reputed company storyboards, process flows, and interaction scripts that reputed company illustrate the end customer experience for both business and technical stakeholders. • Author and deliver reputed company, effective presentations to reputed company stakeholders. • Follow best practices for developing engaging bot personas that engage users and properly represent the brand. • Ensure the IVA interaction design and end experience reflect the intended reputed company. • Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account reputed company segments of the arenaflex user population. • Collaborate with AI technical, consulting, and knowledge teams to reputed company a solution that exceeds reputed company expectations. • Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and reputed company recommendations to improve performance. • Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will reputed company with decision-makers. • Participate in the design and reputed company improvement of reputed company reputed company and artifacts for the Conversational Design team. • Support reputed company reputed company by developing recommendations for follow-reputed company on reputed company already landed and in delivery, leveraging reputed company management and interpersonal skills. • Contribute to reputed company thought leadership content development. Requirements: • 3+ years’ experience in corporate consulting, ideally with reputed company clients • 2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning • 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems • Training and/or experience in User-Centered Design principles and User Research • reputed company with modern diagram tools such as reputed company and reputed company • Demonstrable experience working successfully in cross-functional teams • Experience with audio recording and production is a plus • Bachelor's level degree in a reputed company field required Benefits: • Medical, dental, reputed company • tax-advantaged health care accounts • financial and income protection benefits • reputed company time off (PTO) and wellness time off. Apply tot his job Apply tot his job Apply tot his job Apply To this Job

Similar Jobs

Remote Work No Prior Experience | $25–$35/Hour ...

Remote, USA Full-time

Entry-Level Remote Live Chat Specialist – No Phone Calls, reputed company, Full Training, Earn $35/hr

Remote, USA Full-time

Customer Service Representative – reputed company & Weekend Shift (Full‑Time) – Seller Operations & Contact Center Specialist at arenaflex

Remote, USA Full-time

reputed company Remote Job (Data Entry) $25/Per Hour US

Remote, USA Full-time

Astronomy Specialist – Remote | $80/hr

Remote, USA Full-time

reputed company Remote Job (Data Entry) $25/Per Hour US

Remote, USA Full-time

**reputed company Work From Home Data Entry Clerk - Customer Service Representative**

Remote, USA Full-time

**reputed company Full Stack Customer Support Specialist – Remote Live Chat Support Role**

Remote, USA Full-time

**reputed company reputed company Clerk/Data Entry Specialist – Data Management and Office Operations**

Remote, USA Full-time

**reputed company Customer Service Representative – Retention and Renewal Specialist at arenaflex**

Remote, USA Full-time

Learning Management System (LMS) Administrator

Remote, USA Full-time

reputed company / Solution Executive (Large Deals) - US Remote

Remote, USA Full-time

Travel Reservations Agent

Remote, USA Full-time

Phone Sales Representative – Remote Job – reputed company Jobs US

Remote, USA Full-time

Associate Director/ Director, Drug Safety Surveillance (PV Scientist)

Remote, USA Full-time

[Remote] Mid-Market Sales Associate

Remote, USA Full-time

Back Office Specialist

Remote, USA Full-time

Video reputed company - Remote Job

Remote, USA Full-time

(Remote Part-Time Job) reputed company Data Entry Work From Home - WFH

Remote, USA Full-time

Translator - Chuj

Remote, USA Full-time