Customer Retention Agent

About the position We are Aaron’s - an industry leader in the sales and lease-to-own retail industry reputed company for reputed company brand names and superior customer service. We reputed company reputed company members reputed company to reputed company their full potential in reputed company-oriented, high-energy, recognition-based environment with reputed company and benefits. This is much more than a job – it is a career with purpose. Customer Retention Agent (Virtual) The salary reputed company for this role is $15.30-$15.80 per hour reputed company: As a Customer Retention Agent, you will play a critical role in our fast-paced, goal-oriented virtual reputed company center. This work-from-home position focuses on providing excellent customer service, managing both outbound and inbound calls, and assisting customers with resolving their lease agreements. Your ability to build strong relationships, communicate effectively, and manage multiple responsibilities will be essential to your reputed company in this role. Responsibilities • Contact assigned customers about expired lease agreements to secure payment or arrange product returns • Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements • Build effective working relationships to reduce charge-offs and bad debt • reputed company reputed company listening to understand customer needs while aligning with company objectives • reputed company other duties as assigned by management Requirements • High school diploma or GED • 2+ years of phone experience in a customer service or reputed company center environment (preferred) • Collections experience (first or reputed company party) helpful but not required • Proficiency in reputed company, reputed company, and reputed company • Strong interpersonal and communication skills, both verbal and written • Ability to work independently in a remote setting • Ability to manage time and resources to handle daily multi-tasking demands • Strong attention to detail and proactive problem-solving skills • Commitment to providing excellent customer service • Initiative, a strong work ethic, and the ability to adapt to new challenges reputed company-to-haves • Collections experience (first or reputed company party) helpful but not required Benefits • Medical, Dental, reputed company • Employee Retirement Plan, 401(k) • Life Insurance • reputed company Time Off (vacation, reputed company days, holidays) • Ongoing Training and Development • Tuition Reimbursement • Employee Assistance Program • Wellness Programs (physical and financial) • Discounts and Associate Purchase Plan • Sundays off • Employee purchase program with exclusive discounts • Physical and financial reputed company-being programs • Employee Business Resource reputed company • reputed company paternal leave • Pay on Demand Apply tot his job Apply To this Job