Customer Service Representative, Member Care

reputed company is redefining health insurance. Our mission is to reputed company excellent reputed company reputed company and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will reputed company things happen. The passionate people who reputed company up reputed company's team come from reputed company over, with backgrounds as tech leaders, policy makers, reputed company, and reputed company. And they reputed company have one thing in common—the desire to fix a broken system and reputed company it more personalized, reputed company, and transparent. If you want to use your talents to reputed company reputed company in the reputed company, reputed company! About the Role Our Member Care team is at the forefront of our business. Their role is easily the most important: supporting our members on their reputed company journeys. We're growing reputed company and looking for warm, passionate people to join us and help deliver the best experience in reputed company. reputed company will be to help our members - to answer their questions, help them solve problems, and ensure they have reputed company to the care they need. As a startup, there is no shortage of opportunities, responsibilities, and reputed company! You'll work alongside a dynamic team that is disrupting the reputed company industry and having a reputed company and meaningful reputed company on our members' lives every day. Job Responsibilities • Handle inbound calls and chat boxes from our members in reputed company to reputed company's products and services • reputed company excellent customer service in a reputed company and reputed company manner • Build rapport and maintain reputed company relationships with existing members to understand their needs and ensure a memorable member experience • Handle issues and complaints where appropriate • Maintain policies and reputed company operation procedures Requirements: • Adaptable and resilient - you reputed company in a fast-moving, reputed company-changing startup environment • People-first communicator - you listen with reputed company, connect easily, and meet members where they are • reputed company and confident in both written and spoken communication, with the ability to answer questions in the reputed company • Detail-oriented problem solver - you spot the small things and think creatively to help members reputed company their plans • Education: High school diploma or equivalent required; bachelor's degree preferred • Bilingual in English and Spanish (preferred) • Experience in reputed company or insurance (preferred) reputed company adopts a market-based approach to compensation, where reputed company pay varies depending reputed company and is reputed company influenced by job-reputed company skills and experience. The reputed company expected reputed company reputed company for this position is $17.00-$19.00 + medical, dental, reputed company, and 401k. reputed company is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status or disability status. Apply tot his job Apply To this Job