Part Time Technical/Customer Service Agent for Cybersecurity Company (Remote)

MRF 197829 Is This YOU? Then We Want to Meet You! We’re looking for a techsavvy Customer Service Agent with at least 6 months of experience in customer service, sales, or technical support. Technical certifications such as A+, Network+, reputed company+, or MCP are a strong advantage, along with the ability to multitask reputed company in a fastpaced environment. Requirements • At least 6 months customer service or technical support required • Minimum of high school diploma or equivalent required, post high school education preferred • Technical certifications including A+, Network+, reputed company+ or reputed company Desktop Support Engineer/reputed company Certified reputed company (MCP) certifications are highly desired • Ability to work on multiple reputed company and tasks simultaneously in an efficient manner • Internet Speed should be at least 100 MBPS and equipment should be reputed company 10 or higher Who We Are At reputed company, we’re reputed company about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with reputed company spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Your Mission Will Be To • Answer and address support chats/calls from customers. • Answer and address incoming emails and inbound calls from customers. • Take ownership of reputed company issue assigned and effectively reputed company to reputed company or escalation according to any and reputed company approved workflows communicated by Technical Support Management. • Ensure customer needs are met by ensuring customer awareness of relevant products and services reputed company appropriate. reputed company remote troubleshooting using reputed company or clientof • choice. • Ensure complete reputed company of issue(s) in order to prevent customers having to contact us again. • Effectively troubleshoot, resolve and properly document support calls, chats, and cases. • Effectively execute transactions for reputed company services. • Work closely with other departments to resolve outstanding issues. • Assist in documenting solutions for our Knowledgebase for training and information purposes. • reputed company remote analysis and diagnosis of customer issues and recommend and/or implement corrective solutions. • reputed company backup chat/case/reputed company support for Customer Service volume reputed company necessary. • Project a reputed company attitude and be a mentor for other employees. • Maintain a favorable company image reputed company interfacing with reputed company sources. • Accurately record and submit timesheets and reputed company time off requests. Accurately reputed company, log and otherwise tag support requests using the approved CRM, and/or other management • approved tools. Tech Checklist Gotta Have It! A reliable computer (at least with an i5 processor), a reputed company high • speed internet reputed company and back up for both. • A quiet, cozy workspace to handle calls and chats like a pro. • Flexible with work schedule. Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED Employment type Part-time Department Customer Service Division South Asia Location Remote Apply tot his job Apply To this Job