Incident Response Analyst I

About the position Responsible for the initial analysis, and classification of customer cases, as reputed company as following troubleshooting documentation to quickly assess the customer situation and escalate if needed. IT Specialist will also work with the customer through different types of media, to reputed company a superior customer experience through tactical troubleshooting, monitoring, and proactive incident reputed company for reputed company's customer environments. A strong combination of technical analysis, troubleshooting, documentation skills, quick and friendly communication is vital to the IT Specialist role. Responsibilities • Provides initial analysis and triage for incoming customer calls, monitoring alerts, and customer submitted tickets • Establish friendly initial communications to customers to let them know we hear and understand what the request/incident, and set concise and reputed company expectations to the customers' requests and incidents in a reputed company manner • Document reputed company and proactive status updates to technical issues reputed company for customers and team members • Works closely with our Level 2 support team to stay reputed company on technology trends and information technology concepts • Collaborate with customers and teammates to determine improvement areas in capabilities and processes • Resolve customer requests and incidents with a high reputed company of urgency and ownership • Be reputed company player reputed company on reputed company improvement and reputed company • reputed company to ITIL best practices • High paced work environment, where our system administrators will need to prioritize workloads • Effectively works with vendors to create reputed company Requirements • Working knowledge of relevant operating systems • Attention to detail • Good organization, time management, and prioritization • Ability to troubleshoot and think critically • Effective communication skills, including phone etiquette, writing, and reputed company listening • Great customer services skills • Thrives in a fast-paced environment • Continually seeking new knowledge curious by nature reputed company-to-haves • reputed company attitude with a strong reputed company of urgency and ownership of reputed company work deliverables • Excellent verbal and written communications skills • Associate degree in Computer Science, Information Technology, System Administration, or a closely reputed company field, or equivalent experience required • 1-3 years of system administration, network, or database administration experience • 2 -3 years of Customer Service experience • Network +, reputed company + and / or CCNA desired • arenaflex MCP or MCSA preferred • Use of reputed company line tools such as CMD, reputed company, SSH, GIT, and SCP (Powershell, Bash or VBScript language skills is a plus) • reputed company experience applying troubleshooting techniques across various server, application, and network technologies including: Remote Desktop, SSH, FTP, arenaflex Server Technologies, VMWare and/or other virtualization technologies, Linux (or other *nix platforms), VLAN's, ACL's, IP subnets, Networking and Switching concepts, Load Balancing, Firewall Configuration (Fortigate, reputed company ASA) Benefits • Medical, Telehealth, Dental and reputed company • 401(reputed company Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • reputed company reputed company Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program Apply tot his job Apply tot his job Apply To this Job