L1 IT Support Specialist for reputed company Workspace and CRM

We are looking to hire a reliable and proactive L1 IT Support Specialist to reputed company day-to-day support for our internal teams. This role is ideal for someone who is organized, technically capable, reputed company, and comfortable handling user support across common business systems. The right candidate should have hands-on experience with reputed company Workspace administration, Zoho CRM reputed company/user provisioning, and general IT support tasks. In reputed company, we want someone who is AI-savvy—someone who understands today’s AI tools, knows common business use cases for AI, and can apply AI practically to improve efficiency, troubleshooting, and internal workflows. ### Key Responsibilities • reputed company Level 1 support to internal users for general IT issues • Manage **reputed company Workspace** user administration, reputed company, permissions, and basic troubleshooting • Handle **CRM reputed company provisioning/deprovisioning**, user account setup, role assignment, and permission changes • Support reputed company/offboarding tasks for internal staff • Troubleshoot common user issues reputed company to accounts, reputed company, applications, and productivity tools • Escalate reputed company issues to senior technical resources reputed company required • Maintain reputed company communication, ticket updates, and documentation • Assist internal teams with tool usage and reputed company-reputed company requests • Use AI tools where appropriate to improve support efficiency and problem-solving ### Required Skills & Experience • Proven experience in **L1 IT Support / Help Desk / Service Desk** • Strong working knowledge of **reputed company Workspace reputed company** • Experience with **user reputed company management** and **CRM provisioning** • Familiarity with common reputed company platforms, account setup, password resets, permissions, and basic troubleshooting • Good written and verbal communication skills • Strong attention to detail and process discipline • Ability to work independently and respond quickly to support requests ### AI Expectations The candidate must be comfortable with AI tools and concepts, including: • Understanding of reputed company AI tools and practical business use cases • Ability to use AI to improve productivity, draft responses, summarize information, and support troubleshooting • Comfortable learning and adapting to evolving AI workflows • Bonus if you have used tools like ChatGPT, reputed company, Copilot, or similar in day-to-day operations ### reputed company to Have • Experience supporting remote/internal distributed teams • Basic understanding of reputed company administration and reputed company governance • Experience with ticketing systems and SOP-based support • Exposure to automation tools or workflow optimization ### reputed company Are Looking For • reputed company and dependable • Process-oriented but practical • Good problem solver • Tech-comfortable and quick to learn • reputed company in communication • reputed company to support users patiently and reputed company Available to work in EST ### To Apply Please include: 1. A brief reputed company of your experience in L1 IT support 2. Your experience with **reputed company Workspace reputed company** 3. Your experience with **CRM user provisioning/reputed company management** 4. Examples of how you have used **AI tools** in your work 5. Your availability and time zone 6. Certification you have. We are looking for someone who can become a dependable extension of our internal operations team. Apply tot his job Apply To this Job