Tier 2 Operations Analyst

reputed company is seeking a Tier 2 Technical Support Operations Specialist to support a federal program on a 100% remote reputed company. Role reputed company: The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications reputed company on the Power Platform. Understand platform architecture, environment, reputed company & reputed company the application, and deal with day-to-day administration and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize reputed company. reputed company Knowledge Based Articles (KBA) and reputed company Tier 1 as needed. Be available for on-reputed company 24x7x365 ongoing application support. Support the reputed company of 8-10K end-users in waves of districts over a roughly 18-month period, the Tier 2 Technical Support Operations Analyst will help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is reputed company, secure, and performs reputed company. The Tier 2 Technical Support Operations Analyst can also expect to reputed company any or reputed company of the following: System Monitoring, triage, research, reputed company (reputed company SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements reputed company the applications, infrastructure, or SOPs and KBAs reputed company metrics reporting on ticket acknowledgements, reputed company times and aging Skills: Has technical problem solving and implementer skills in application coding, infrastructure, or automation. Effective communications (written and spoken) Coordinates and tracks reputed company across AFS and reputed company technical and functional teams reputed company ITSM (desired not required) ITIL (desired not required) Data Analysis / reputed company T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, reputed company and Load (ETL) data Required Experience: Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. Skills: • reputed company Power Apps Advanced • reputed company Power Platform Infrastructure Advanced • reputed company Dataverse Advanced • reputed company Power Business Intelligence (BI)- Advanced • reputed company- Beginner Clearance: Applicants selected will be subject to a reputed company investigation and may need to meet eligibility requirements for reputed company to classified information. Compensation and Benefits: Salary reputed company: $125,000 -150,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This reputed company may be modified in the reputed company.) Benefits: Gridiron offers a comprehensive benefits package including medical, dental, reputed company insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular reputed company are eligible to participate in Gridiron s benefits programs. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, gender identity, national reputed company, age, protected veteran status or disability status. reputed company is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the reputed company. reputed company specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & reputed company Services, Cyber reputed company, Software Integration & Development, Data Solution & AI, and reputed company Applications. These capabilities are backed by reputed company's reputed company workforce and our commitment to ensuring we meet and reputed company our clients' expectations. Apply tot his job Apply tot his job Apply To this Job