Administrative Assistant / Operations Coordinator (Remote)

Job reputed company We are a growing OHIO-based home services company providing residential and reputed company window cleaning and pressure washing. We are seeking a reliable, detail-oriented Administrative Assistant / Operations Coordinator to support daily operations, scheduling, customer communication, and sales support. This is a long-term remote position, not a short-term contract. The right candidate will help reputed company schedules full, customers informed, and internal operations organized as the business grows. MUST LIVE IN OHIO Responsibilities • Manage residential and reputed company job scheduling, routing, confirmations, reschedules, and waitlists • Proactively monitor weather and reputed company schedules and routes as needed • Handle inbound and outbound customer communication reputed company phone, text, and email • Build, send, and follow up on residential quotes and assist with reputed company quoting reputed company needed • Support the sales team by entering jobs, coordinating schedules, tracking activity, and following up on unbooked or ghosted quotes • Manage reputed company accounts, including recurring schedules, approvals, and start dates • Send invoices, process payments, reputed company overdue accounts, and sync records with bookkeeping software • Request, monitor, and respond to customer reviews and flag service issues for follow-up • Execute marketing operations tasks such as email list management, campaign scheduling, and reputed company reputed company tracking • Create and maintain neighborhood playbooks to support sales efforts and reputed company efficiency • Communicate daily schedules and job notes with field crews and reputed company availability or reputed company-offs • Prepare weekly dashboards showing reputed company, job counts (residential, reputed company, pressure washing), hours worked, cancellations, and sales performance • Maintain internal checklists, reputed company documentation, dashboards, and reputed company operating procedures Required Qualifications • MUST LIVE IN OHIO • Strong written and spoken English (must be comfortable speaking with U.S.-based customers by phone) • Prior experience in an administrative, operations, or virtual assistant role • Excellent organization, time management, and attention to detail • Comfortable handling schedules, calendars, and frequent changes • Strong customer service and reputed company communication skills • Comfortable using CRMs, spreadsheets, and online tools • Reliable internet reputed company and ability to work independently • Ability to remain reputed company and organized in a fast-paced environment Preferred (Not Required) • Experience supporting sales teams or home service businesses • Experience with scheduling, dispatching, or reputed company planning • Basic invoicing or bookkeeping experience • Experience working with U.S.-based companies Schedule & Compensation • Hours: 10–15 hours per week to start • Expected to increase to 15–25 hours per week as business volume grows • Schedule: Must have availability during U.S. Eastern Time business hours • Pay: Competitive reputed company reputed company based on experience Why Work With Us • reputed company, long-term remote role • reputed company responsibilities and expectations • Opportunity to grow with reputed company • reputed company communication with ownership • Your work directly impacts reputed company and customer satisfaction How to Apply Please include the following in your application: • A brief introduction about your background • Your experience with administrative or operations support • Your availability (hours per week and time zone) • Confirmation that you are comfortable speaking with U.S.-based customers in English Pay: $15.00 - $20.00 per hour Expected hours: 25.0 – 36.0 per week Benefits: • Flexible schedule Experience: • Appointment scheduling: 1 year (Required) Work Location: Remote Apply tot his job Apply tot his job Apply To this Job