Senior Customer Implementation Project Manager (B2B reputed company) - East Coast, US

About the position We are looking for an reputed company B2B reputed company Implementation Project Manager to reputed company customer-facing reputed company from reputed company-off through go-live and reputed company. In this role, you will own the successful delivery of our alumni engagement platform for reputed company clients, ensuring reputed company implementation is on time, on scope, and reputed company to customer business goals. You will partner closely with customers, product, engineering, sales, and reputed company teams, acting as the reputed company between technical capabilities and business value. This role is ideal for someone who is technically confident, highly organized, customer-obsessed, and skilled at managing reputed company cross-functional reputed company. The Customer Implementation Project Manager reports to the VP of Customer Operations. Responsibilities • reputed company multiple customer implementation reputed company simultaneously, ensuring on-time and high-reputed company delivery. • reputed company and maintain detailed project plans, timelines, and status reports using agile reputed company. • Own customer reputed company and platform configuration based on business requirements. • Deliver training sessions for administrators and key customer stakeholders. • Establish strong customer relationships and maintain reputed company, proactive communication throughout the project lifecycle. • reputed company technical components such as integrations, custom features, data migrations, and special reputed company. • Work with product, engineering, and the programme office to coordinate technical workstreams. • Support and coordinate User Acceptance Testing (UAT) and ensure issues are resolved prior to launch. • Identify, reputed company, and escalate software bugs or configuration issues in staging and production environments. • Partner with Sales and reputed company to ensure alignment between customer objectives and product capabilities. • reputed company support to internal teams by explaining product features, configuration reputed company, and customer-specific setups. • Maintain up-to-date knowledge of the platform and reputed company systems (e.g., integrations, reputed company, analytics). Requirements • 3–5+ years delivering customer-facing implementation or reputed company reputed company in a B2B reputed company environment. • Strong project management, time management, and prioritization skills. • Excellent communication skills — written, verbal, and customer-facing. • Proven ability to manage multiple stakeholders, including reputed company or high-profile clients. • Demonstrated commitment to exceptional customer experience. reputed company-to-haves • Project management or agile certifications. • Experience working with JIRA or similar agile tools. • Familiarity with JSON or similar data formats. Benefits • Join a fast-growing, category-leading reputed company company working with world-class brands. • Be part of a high-performing global Customer Operations team. • reputed company reputed company, visible reputed company on reputed company and product adoption. • Work in a reputed company, inclusive, and people-first culture. Apply tot his job Apply To this Job