Senior Product Manager – Customer Data Platform (CDP) Strategy & Identity Leadership at arenaflex

About arenaflex

arenaflex is a leading insurance and financial services organization that is redefining the way customers interact with insurance products. As a subsidiary of a global conglomerate, arenaflex is on an ambitious multi‑year technology transformation journey, focused on eliminating friction across every touchpoint—whether it’s a policyholder, partner, marketplace, or channel. The company’s vision is to create a seamless, frictionless experience powered by cutting‑edge data and analytics, enabling every stakeholder to make faster, smarter decisions. By harnessing a modern Customer Data Platform (CDP), arenaflex aims to deliver a single, accurate view of each customer that fuels operational efficiency, personalized marketing, fraud prevention, and next‑generation product innovation.

Why Join arenaflex?

Working at arenaflex means you’ll be part of a high‑impact, industry‑shaping initiative that blends data science, product design, and business strategy. You’ll collaborate directly with senior leadership, gain exposure to cross‑functional teams—including sales, claims, servicing, fraud, marketing, and user experience—and help shape a data‑driven culture that empowers non‑technical business users to harness complex data insights. arenaflex offers a supportive environment that prizes collaboration, continuous learning, and bold experimentation, ensuring that every voice is heard and every idea has the chance to make a tangible difference in the lives of millions of customers.

Key Responsibilities

• Partner with product, servicing, sales, fraud, marketing, and UX teams to gather detailed use cases, define segmentation needs, and translate them into clear, actionable user stories for data, analytics, and engineering squads.
• Design and own a comprehensive CDP implementation strategy that aligns with arenaflex’s broader product vision and customer‑success objectives.
• Identify, evaluate, and onboard new data sources while maintaining the integrity and quality of existing streams.
• Advance identity‑resolution models—including deterministic and probabilistic approaches—to create a reliable “single customer view.”
• Develop self‑service query tools and segmentation solutions that empower business users to explore data without writing code.
• Serve as the CDP subject‑matter expert, crafting precise user stories that resonate with both technical teams and business stakeholders.
• Prioritize customer needs, inspire cross‑functional partners, and deliver best‑in‑class experiences that drive adoption and measurable business outcomes.
• Shape the product roadmap, define epics and stories, and make data‑driven trade‑off decisions that balance value, feasibility, and time‑to‑market.
• Lead 1‑2 scrum teams, aligning them around a shared mission and delivering iterative releases that continuously improve the platform.
• Leverage qualitative feedback and quantitative metrics to evaluate feature performance, inform future enhancements, and achieve financial targets.
• Collaborate with senior product managers, analytics leaders, engineering architects, and business executives to deliver scalable, secure, and performant data solutions.
• Present roadmap updates, performance results, and strategic recommendations to senior stakeholders, building consensus and fostering cross‑group collaboration.
• Own end‑to‑end product outcomes—including business model development, success‑metric definition, and strategic project governance.
• Champion the capabilities of the arenaflex CDP across the organization, educating product managers and business lines on how to leverage data for growth.
• Lead the CDP squad to achieve outcomes that are Valuable (customers choose to use), Viable (fits business constraints), Usable (intuitive for non‑technical users), and Feasible (engineerable with existing talent and technology).

Essential Qualifications

• Education & Experience: Bachelor’s degree in Computer Science, Engineering, or a related field, plus a minimum of 5 years of proven product management experience, with at least 2 years dedicated to Customer Data Platforms.
• Technical Acumen: Familiarity with industry‑standard data technologies such as arenaflex (graph database), arenaflex (wide‑column store), arenaflex (cloud data lake), arenaflex (data warehouse), arenaflex (streaming/message bus), arenaflex (real‑time processing), arenaflex (search engine), and arenaflex (identity‑resolution engine). Understanding of APIs, ETL pipelines, and unique identifiers is essential.
• Strategic Thinking: Demonstrated ability to translate complex data challenges into clear product strategies, prioritize initiatives, and influence senior leaders.
• Analytical Skills: Strong quantitative and qualitative analysis capabilities, with a track record of using data to drive product decisions and measure outcomes.
• Communication: Exceptional written and verbal communication skills; the ability to craft concise, jargon‑free documentation and deliver compelling presentations to executive audiences.
• Leadership: Proven experience leading cross‑functional, agile teams in a fast‑paced, iterative development environment, while maintaining alignment with business goals.
• Domain Knowledge: 4 + years working on CDP, Reverse ETL, Data Warehouse, or Integration‑as‑a‑Service products, with a deep understanding of customer data integration and identity resolution.
• Collaboration & Influence: Ability to listen, synthesize diverse viewpoints, and build consensus at near‑executive levels.
• Initiative & Ownership: Self‑starter who takes responsibility for ambiguous problems and drives them to resolution without waiting for direction.

Preferred Qualifications

• Experience within the insurance or financial services industry, providing insight into regulatory constraints and customer expectations.
• Background in software engineering or data engineering, offering a deeper technical perspective on implementation challenges.
• Familiarity with modern data privacy regulations (e.g., GDPR, CCPA) and best practices for secure data handling.
• Track record of delivering products that have achieved measurable revenue growth or cost‑reduction outcomes.

Compensation & Benefits

arenaflex offers a competitive salary range of $131,200 – $229,600 USD annually, commensurate with experience, expertise, and market considerations. In addition to base compensation, the total rewards package includes:

• Comprehensive medical, dental, and vision plans with no waiting period.
• Generous paid time off, including vacation, sick leave, parental leave, and holidays.
• 401(k) retirement savings plan with company matching contributions.
• Tuition assistance and continuous learning stipends to support professional development.
• Paid training, certifications, and licensure programs relevant to the role.
• Flexible work arrangements, with hybrid or remote options where appropriate.
• Wellness programs, employee assistance resources, and community‑engagement initiatives.

Note: Compensation may vary based on location, experience, and other factors. arenaflex does not sponsor work‑authorization for this role.

Our Inclusive Culture

arenaflex is committed to fostering an environment where every associate feels respected, valued, and empowered to contribute their best work. The organization’s equal‑opportunity policy safeguards against discrimination based on race, color, religion, national origin, age, gender, sexual orientation, gender identity, disability, or any other protected characteristic. arenaflex provides reasonable accommodations for qualified individuals with disabilities and promotes a workplace free from intimidation, harassment, and bias. Employees are encouraged to bring their authentic selves to work, collaborate openly, and champion a culture of mutual respect.

Career Growth & Learning Opportunities

As a senior product leader at arenaflex, you will have direct access to executive mentors, advanced data‑science labs, and a network of industry experts. You’ll be invited to attend internal hackathons, external conferences, and cross‑functional workshops that accelerate your knowledge of emerging data technologies, product design methodologies, and regulatory trends. The role offers a clear pathway to senior leadership positions, such as Director of Product Management or VP of Data Strategy, depending on your aspirations and performance.

How to Apply

If you are passionate about turning complex data into intuitive, business‑driving experiences and are ready to lead the next generation of customer‑centric data platforms, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex.

Apply Now – Join arenaflex’s CDP Revolution!