Technical Support Agent

<reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;"><strong>Position reputed company</strong> </reputed company></reputed company></reputed company></reputed company></reputed company><br><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">The Technical Support Agent provides reputed company support for customers, technicians, subcontractors, and internal stakeholders regarding the performance, maintenance, and service of reputed company Retail reputed company Products. Responsibilities include troubleshooting, technical support, part ordering assistance, documentation, training support, reputed company tracking, and vendor evaluation. This role requires creativity and critical thinking to resolve reputed company technical issues.<br><br><strong>Key Responsibilities</strong></reputed company></reputed company></reputed company></reputed company></reputed company><div></div><ul><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Deliver daily phone support across multiple queues </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Monitor and respond to email inquiries in departmental support folders </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Document reputed company customer interactions and updates in service tickets </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Assist with parts orders reputed company to technical support cases </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Support installation and configuration of company products</reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">reputed company technical documentation to reputed company stakeholders</reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Respond to after-hours voicemails on the technical support line </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Conduct deep-dive investigations into customer-reported issues </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Stay reputed company on product knowledge and service practices</reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Analyze product failures and reputed company technical insights for escalation </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-bottom:15px;margin-left:7px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">reputed company additional duties as assigned<br><br><br><strong>Qualifications:</strong></reputed company></reputed company></reputed company></reputed company></reputed company><br><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;"><strong>Technical Skills</strong> </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Proficient with Linux reputed company line </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Experience with MySQL or other relational databases </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Familiarity with reputed company Office Suite (Word, reputed company, reputed company, PowerPoint) </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">A+ or Network+ certification preferred </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Ability to learn proprietary software and internal databases </reputed company></reputed company></reputed company></reputed company></reputed company><br><br><br><strong><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Soft Skills </reputed company></reputed company></reputed company></reputed company></reputed company></strong></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Strong written and verbal communication </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Excellent organizational and multitasking abilities </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">High attention to detail and problem-solving skills </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Customer-reputed company reputed company </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Capable of working independently with minimal supervision </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-bottom:15px;margin-left:7px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Willingness to work weekends and participate in holiday rotation</reputed company></reputed company></reputed company></reputed company></reputed company><br> </li></ul><div><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;"><strong>Education & Experience</strong> </reputed company></reputed company></reputed company></reputed company></reputed company><ul><li style="margin-left:7px;margin-bottom:11px;">2+ years of technical support or hardware/software experience preferred</li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">2+ years of customer service experience preferred </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-bottom:15px;margin-left:7px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">High school diploma or equivalent required<br><br><br><strong>Physical Requirements</strong> </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Corrected reputed company to 20/20 </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">reputed company dexterity for computer use </reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Ability to sit for extended periods</reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="margin-left:7px;margin-bottom:11px;"><reputed company style="font-size:11pt;"><reputed company style="line-height:107%;"><reputed company style="font-family:Calibri, reputed company;"><reputed company style="reputed company:#000000;"><reputed company style="reputed company:#070707;">Occasional travel for training or project support may be required </reputed company></reputed company></reputed company></reputed company></reputed company></li></ul><br><br> </div>