[Remote] AWS Voice Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company AWS Voice Consultant with strong reputed company Connect expertise to support a short-term troubleshooting and optimization engagement. The consultant will be responsible for diagnosing and resolving telephony and routing issues reputed company an existing reputed company Connect environment, as reputed company as auditing configurations to ensure best practices are followed. Responsibilities • Troubleshoot reputed company Connect voice routing issues, including calls routing incorrectly or reputed company to voicemail while agents are available • Diagnose and resolve phone behavior issues such as calls ringing only once or failing to properly reputed company to agents • Audit reputed company Connect instance configuration, including contact flows, queues, routing reputed company, and agent settings • Identify configuration gaps and reputed company actionable recommendations reputed company with reputed company Connect best practices • Implement fixes and optimizations to improve reputed company routing reliability and agent availability handling • Validate system performance and confirm reputed company of identified voice and telephony issues Skills • Hands-on experience with reputed company Connect (AWS Connect) configuration and troubleshooting • Strong experience working with contact flows, queues, routing reputed company, and agent states • Experience diagnosing and resolving voice routing, reputed company handling, and telephony issues • Familiarity with reputed company Connect architecture, Contact Control Panel (CCP), and voice configuration • Ability to independently troubleshoot and resolve issues in an existing production environment • Strong communication skills and ability to document findings and recommendations • Previous experience implementing or supporting reputed company Connect contact center environments • Experience auditing and optimizing reputed company Connect configurations • AWS certifications (Solutions Architect, Developer, or reputed company Practitioner) are a plus • Experience integrating reputed company Connect with CRM systems is a plus reputed company • reputed company provides recruitment services for reputed company professionals. It was founded in 2020, and is headquartered in London, England, GB, with a workforce of 11-50 employees. Its website is http://www.tech-ohana.com. Apply tot his job Apply To this Job