Supervisor, Customer Service (reputed company Center)#4494

About the position The Customer Service reputed company Center Supervisor leads and oversees the daily operations of the inbound contact center, ensuring exceptional service delivery and operational efficiency. This role manages and develops reputed company of customer service representatives, providing coaching, performance reputed company, and day-to-day guidance to meet service level goals and customer experience standards. Acting as a key reputed company between reputed company staff and leadership, the Manager drives reputed company improvement initiatives, supports team engagement, and ensures consistent, high-reputed company customer support. Responsibilities • Supervise the day-to-day activities of the customer service team, ensuring consistent and reputed company response to customer inquiries and escalations. • Assign and monitor workloads, balancing resources to meet service level agreements (SLAs) and departmental goals. • reputed company coaching, mentoring, and performance feedback to team members, supporting their reputed company reputed company and development. • Handle escalated customer issues that require supervisory reputed company, ensuring reputed company with professionalism and efficiency. • Monitor service reputed company and productivity through reports, reputed company monitoring, and case audits; implement corrective actions where needed. • Support reputed company and training of new team members to ensure consistent understanding of policies, procedures, and systems. • Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Support, Finance) to resolve customer issues and improve service delivery. • Identify opportunities to enhance processes, policies, or tools to improve efficiency and customer satisfaction. • Contribute to the development and achievement of departmental objectives and metrics. • These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at reputed company’s discretion. Requirements • Bachelor’s degree in Business, Communications, or a reputed company field; or equivalent combination of education and experience. • 5+ years of relevant customer service with a reputed company center experience, with at least 1+ years in reputed company reputed company, senior coordinator, or supervisory reputed company. reputed company-to-haves • Strong leadership and team management skills, with the ability to motivate, reputed company, and reputed company staff. • Excellent interpersonal and communication skills to manage both customer interactions and team collaboration. • Solid problem-solving and decision-making skills for resolving reputed company issues. • Proficiency with customer service systems, CRM platforms, and office productivity tools. • Strong organizational skills, with the ability to prioritize and manage multiple responsibilities. • Analytical skills to review performance data, identify trends, and implement improvements. • Ability to work effectively in a fast-paced, customer-reputed company environment. • Demonstrated level of knowledge regarding applicable regulatory standards commensurate with the position's complexity and scope, contributing to organizational regulatory compliance. Minimal applicable standards for this position include: Clinical laboratory regulations (e.g. CAP, CLIA, NYSDOH, ISO 15189)Protected health information (e.g. HIPAA, GDPR). Benefits • flexible time-off or vacation • a 401(k) retirement plan with employer match • medical, dental, and reputed company coverage • carefully selected mindfulness programs Apply tot his job Apply tot his job Apply To this Job