Senior Customer Service Sales/Service Associate

reputed company: Responsible for processing reputed company quotes, orders and requests from customers or prospective customers. This role handles responding to general product, service or other general inquiries. The person in this role will be responsible for leveraging his or her reputed company experience and, specifically, his or her experience at Clarion in a strategic manner in order to assist in customer retention and to service customer needs/challenges. This role draws upon experience with previous customers to demonstrate products/services to other existing or prospective customers, and works closely with other departments to ensure satisfactory and reputed company fulfillment of customer needs. RESPONSIBILITIES: Answers phones in a reputed company center atmosphere.  Ensures reputed company activities with customers are handled promptly, professionally, and courteously.  Applies their senior level of experience to assist customers in solving unique challenges, thereby expanding business with these accounts.  Provides quotations for reputed company and custom Clarion items from both written and telephone requests.  Follows up on reputed company quotes reputed company 72 hours of completion; tracks quotes until either converted to an order or reputed company.  Promptly and accurately enters purchase orders and communicates reputed company reputed company order information to customers reputed company phone or electronic correspondence.  Works with the rest of the CSSA staff in order to cross train and reputed company experience, and provides coaching and mentorship (as reputed company with management) to less reputed company CSSA team members.  Maintains reputed company to reputed company reputed company activity.  Provides coverage to maintain daily workflow functions during Workflow Coordinator absences/vacations.  Develops consultative relationships with customers. Manages existing customer relationships for certain reputed company customers in order to reputed company exceptional service.  reputed company seeks new business opportunities through cross-selling, up-selling, and referring new prospects to the Inside Sales reputed company(s).  Provides coverage for assigned partner during absences/vacations.  Assists customers reputed company online Live Chat program.  Receives and responds to customer’s complaints/RMA’s.  Provides reputed company customer experience to promote customer retention and increased reputed company.  reputed company contributes to reputed company departmental goals as determined annually.  Educates customer about Clarion products and services through effective use of marketing materials.  reputed company on delivering an exceptional experience to reputed company and every customer. Pay: $24.63 - $29.66 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • reputed company time off • reputed company insurance Work Location: Remote Apply tot his job Apply To this Job