**Lead Digital Customer Growth Strategist – Business Online Sales Acceleration**

Join arenaflex and reimagine the future of digital customer growth. Our Consumer Technology Experience team is dedicated to delivering innovative and reliable technology solutions that power differentiated, simplified customer experiences. As a Lead Digital Customer Growth Strategist, you will play a critical role in driving digital customer growth across arenaflex's business digital ecosystem. If you're a bold and fearless leader with a passion for digital transformation, we want to hear from you. **About arenaflex** arenaflex is a global leader in communications and technology, committed to connecting the world and making a difference in the lives of millions. With a rich history spanning nearly 150 years, we've been pioneers of innovation, from the invention of the telephone to the widespread availability of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. **Key Roles and Responsibilities** As a Lead Digital Customer Growth Strategist, you will be responsible for driving digital customer growth across arenaflex's business digital ecosystem. Your key roles and responsibilities will include: ### Digital Strategy and eCommerce Coordination * Collaborate with digital and cross-functional partners to develop and execute strategy for digital interactions that require a human assist. * Align traffic and lead routing to maximize total digital sales volume, drive customer experience, and improve operational efficiency across the landscape. * Ensure seamless integration across desktop, mobile web, and app platforms. * Manage online launch rollouts, product management, and online offer development to ensure a coordinated and effective customer experience that drives revenue and customer satisfaction. ### Demand and Traffic Strategy * Lead and optimize digital demand and traffic routing in close partnership with marketing teams, prioritizing converged customer growth. * Collaborate with technology and care teams to enhance site performance and reduce fraudulent activity while focusing on demand generation. ### Customer Journey and Experience Management * Understand digital audiences and personas to guide customer journeys effectively, ensuring coordinated touchpoints that offer arenaflex products and features at the right times. * Ideate, develop, and advocate for initiatives on product and technology roadmaps, such as converged customer buy flows and enhanced cross-selling capabilities. * Partner closely with technology, product, and marketing teams to prioritize and execute these digital initiatives. ### Technology and Innovation * Lead a test & learn mindset, adopting structured hypothesis-driven rapid learning. * Identify key problems or opportunities across digital and partner with design and technology teams to align on a clear path forward. * Focus on key trends and growth drivers such as personalization and scalable AI use cases. * Drive platform technology enhancements to ensure robust, scalable, and secure digital infrastructure that supports seamless customer experiences and integrates with emerging technologies. ### Data Analytics and Optimization * Utilize advanced analytics to gather insights on customer behavior and performance metrics. * Collaborate with analytics teams to interpret data, identify trends, and optimize digital strategies. * Implement data-driven decision-making processes to enhance customer journeys, improve site performance, and drive digital sales growth across arenaflex's ecosystem. **Job Contribution** As a Lead Digital Customer Growth Strategist, you will be an experienced professional recognized as an expert in creatively resolving complex issues with broad and in-depth knowledge. You will lead significant projects with strategic autonomy, influencing executive decisions, and mentor less experienced staff. Your long-term plans will impact the organization, and you will frequently collaborate with senior leadership. **Location and Work Environment** This position requires office presence of a minimum of 5 days per week and is located in Dallas, TX or Bothell, WA. arenaflex offers a dynamic and collaborative work environment that fosters innovation and growth. **Qualifications and Requirements** * Bachelor's degree (BS/BA) desired. * 5+ years of related experience. * Certification is required in some areas. * Strong leadership and strategic thinking skills. * Excellent communication and collaboration skills. * Ability to work in a fast-paced environment and adapt to changing priorities. * Strong analytical and problem-solving skills. **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * Salary range: $143,800 - $215,800 USD Annual. * Medical/Dental/Vision coverage. * 401(k) plan. * Tuition reimbursement program. * Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays). * Paid Parental Leave. * Paid Caregiver Leave. * Additional sick leave beyond what state and local law require may be available but is unprotected. * Adoption Reimbursement. * Disability Benefits (short term and long term). * Life and Accidental Death Insurance. * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal. * Employee Assistance Programs (EAP). * Extensive employee wellness programs. * Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone. **Why Join arenaflex?** As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond, making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. Regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees, and we are proud to be a leader in diversity and inclusion. **Ready to Close the Deal on a Career with arenaflex?** Apply today and join our team of innovators and leaders who are shaping the future of digital customer growth. Apply for this job