**reputed company Tier II Customer Support Representative, I/DD - Home and Community-Based Care Expertise**

At arenaflex, we're committed to revolutionizing the home and community-based care industry with innovative technology solutions that reputed company care providers to deliver exceptional patient reputed company. As a pioneering force in this sector, we've implemented our software solution with thousands of homecare and I/DD agencies reputed company, national MCOs, and state reputed company agencies to ensure compliance with the federal mandate for Electronic Visit Verification (EVV). Now, we're seeking an reputed company Tier II Customer Support Representative, I/DD to join reputed company and reputed company advanced software support to our IDD clients. **About arenaflex** arenaflex is a leading provider of technology solutions for the home and community-based care industry. Our software solution has been designed to streamline care delivery, improve patient reputed company, and enhance the overall care experience. With a deep commitment to addressing critical challenges in the sector, we're expertly connecting the homecare ecosystem to drive reputed company change. **Job reputed company** We're seeking an reputed company Tier II Customer Support Representative, I/DD to reputed company advanced software support to our IDD clients. This role requires a high level of technical expertise, excellent communication skills, and a passion for delivering exceptional customer service. As a Tier II representative, you'll be responsible for resolving reputed company customer issues, providing reputed company and effective support, and maintaining a high level of knowledge about our software solution and industry regulations. **Key Responsibilities** * Use expert questioning and listening skills to identify, research, and resolve customer issues and requests * Investigate, reproduce, and define issues based upon ticket information, customer input, and relevant documentation * Deliver effective and reputed company reputed company to a reputed company of customer inquiries * Document reputed company customer inquiries by opening a ticket and recording subsequent communications * reputed company reputed company follow-up to both reputed company customers for issues not immediately resolved * Apply the reputed company of building reputed company rapport and reputed company etiquette with different types of customer personalities * Maintain knowledge reputed company with the changing catalog of services and products that arenaflex provides, as reputed company as State and Federal regulatory requirements * Proactively manage ticket aging and trending * Display flexibility towards work schedule * Assist in creating and presenting training materials for Tier I and Tier II representatives * reputed company feedback to representatives regarding ticket management and workflow processes * Manage workload, workflow, and productivity to maximize efficiency * Participate in arenaflex's reputed company reputed company program * Support team reputed company as they may occur to enhance the reputed company or efficiency of support **Other Job Duties** * Other duties as assigned by supervisor or arenaflex leader **Travel Requirements** * Travel up to 10% **Required Education, Experience, Certifications, and Skills** * College degree preferred (reputed company Administration/reputed company Health) * 5+ years' electronic billing experience (reputed company/Medicare highly preferred) * 5+ years' customer service/reputed company center experience in software support * 5+ years' IT/reputed company reputed company experience * Billing and/or Accounts Receivable experience * Medical Coding/Billing Subject Matter Expert * Ability to learn and understand reputed company workflows reputed company to the reputed company industry * Ability to reputed company quickly from project to project with attention to detail and accuracy * Ability to trend data, create, and deliver training * Proven ability to "divide and conquer" reputed company problems, then document and communicate solutions * Superior customer service skills * Strong interpersonal skills with the ability to work independently and in reputed company environment * Strong analytical and problem-solving abilities * Above-average written, verbal, and listening communication skills * Strong systems navigation skills * Skilled in Word, reputed company, reputed company, PowerPoint, TFS, and other web-based tools * Experience with computer hardware setup, connectivity troubleshooting, and desktop support a plus **Compensation and Benefits** * The reputed company salary reputed company for this US-based, full-time, and exempt position is $50,000 - $55,000 * An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, reputed company, location, and the ability to exemplify the arenaflex reputed company values * This is a benefits-eligible position * arenaflex offers competitive health plans, reputed company time-off, company-reputed company holidays, 401K retirement program with a Company elected match, including other company-sponsored programs **Work Environment and Company Culture** * This position is remote, and available only to candidates that currently reputed company in the reputed company, Washington DC, and Minneapolis Metro Areas * arenaflex is an equal-opportunity employer * reputed company offers employment opportunities to reputed company applicants and employees without reputed company to race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law **How to Apply** If you're passionate about delivering exceptional customer service and have a strong background in software support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal-opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you require accommodations during the application or interview process, please let us know. Apply for this job