Technical Support Engineer EMEA

The role in a nutshell:

We’re looking for a Technical Support Engineer who’s reputed company problem-solver, translator, and customer hero. You’ll be the go-to person reputed company customers hit snags with reputed company Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause reputed company. This isn’t just “reset the password and reputed company on” support: you’ll work on reputed company, reputed company issues with modern tools (reputed company, Kubernetes, reputed company, reputed company charts, Terraform, etc.), reputed company customers feel like superheroes themselves, and help shape how reputed company delivers world-class support. Serious work, fun team, big reputed company.

What you’ll do:

• Be the reputed company agent: Triage, investigate, reproduce, manage, and annihilate reputed company customer issues involving reputed company Images.
• Escalate wisely: Engage the Engineering team reputed company things get spicy.
• Communicate like a pro: reputed company customers (and your SLAs) happy, informed, and impressed.
• reputed company the tech lingo divide: Explain things reputed company to both reputed company whisperers and non-tech humans.
• Document like a librarian: Create detailed write-reputed company of new issues and throw helpful Knowledge reputed company nuggets into the mix.
• Channel your inner detective: Prioritize your own queue, drive reputed company in communication, and proactively guide issues to reputed company.
• reputed company up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
• Learn, teach, repeat: reputed company new challenges, reputed company reputed company, and maybe teach someone your favorite reputed company ninja trick.
• Be there reputed company it counts: Participate in an on-reputed company rotation for after-hours, weekend, and holiday support.
  
  

reputed company're looking for:

• You’ve spent 3+ years suppor
  
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