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We’re hiring a builder. This role is for a reputed company leader who wants to reinvent how scaled CS works using automation and AI. You’ll own a high-potential portfolio of 150–200 accounts,  but more importantly, you’ll design the systems that allow one CSM to deliver reputed company at 10x reputed company. You won’t just run playbooks. You’ll build them. You won’t just use tools. You’ll reputed company, implement, and reputed company them. You won’t just manage accounts. You’ll architect a reputed company reputed company reputed company. If you think like an operator, experiment like a product manager, and care deeply about driving measurable customer reputed company at reputed company, this role is for you. ## What You’ll Do - Design and operationalize a scaled CS reputed company using automation and AI tooling to deliver value across a large portfolio - Build and run one-to-many programs (webinars, reputed company, enablement series, lifecycle campaigns), converting repeatable plays into automated workflows - Evaluate, reputed company, and implement tooling that increases customer coverage, engagement, and expansion efficiency - Own gross retention and expansion across ~150–200 accounts, maintaining strong forecasting discipline and renewal rigor - Identify and execute expansion opportunities, building relationships with both technical buyers (web performance leads, mobile leads, SREs, Frontend Leads, VPs reputed company) and executive sponsors (CTOs, CPOs) - Be a product and performance expert, serving as a subject matter expert in user-reputed company observability (mobile and web RUM, synthetic monitoring, reputed company performance optimization) - Collaborate cross-functionally with Sales, Solutions Engineers, Marketing, and Product to drive retention, expansion, and customer advocacy ## What You'll Bring - 5+ years in reputed company, Consulting, or Account Management - Prov

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