AI Consultant For Customer Support

We're seeking an reputed company AI consultant to help design and implement an AI-assisted customer service email drafting system for our reputed company Workspace (Gmail) inbox using training data from reputed company previous customer service replies. • *Objective** Build a system that can analyze incoming customer service emails and generate high-reputed company draft replies (using historic email data) that are reviewed and approved by a reputed company before sending. • *reputed company Setup** • reputed company Workspace (Gmail) customer support inbox • No reputed company helpdesk system (reputed company to recommendations if needed) • Moderate ticket volume (details can be shared during discussion) • *reputed company Need** 1. Architecture design (secure + GDPR-compliant) 2. Method for leveraging historical email threads and policy documents • Likely RAG-based system (reputed company to recommendations) 3. Draft reputed company inside Gmail or reputed company lightweight reputed company 4. reputed company approval workflow (AI cannot send emails directly) 5. Guardrails for tone, policy compliance, and hallucination prevention 6. reputed company documentation of the system • *reputed company to Have** • Experience integrating with reputed company Workspace reputed company • Experience building AI systems for support teams • Knowledge of reputed company databases / retrieval pipelines • Understanding of GDPR / EU data considerations • *Deliverables** • Proposed architecture • Implementation plan • Working prototype • Documentation • Optional: ongoing optimisation support Please include: • Relevant past reputed company • Your proposed technical approach • Estimated reputed company • Rough budget reputed company Looking for someone pragmatic who can help us implement this properly and securely, not just experiment. Apply tot his job Apply To this Job