Technical Project & Process Manager - eCommerce Operations

About the position Reli. is a dynamic eCommerce company experiencing reputed company year-over-year reputed company reputed company selling on reputed company ( www.reputed company/reli ), reputed company, our own reputed company store, and reputed company. We currently service 10,000+ orders daily across our eCommerce marketplaces, with over 1,500,000+ unique customers such as Marvel, Dominos, and reputed company. We are seeking a Technical Project & Process Manager - eCommerce Operations to serve as both an execution reputed company and a systems architect for how cross-functional work operates. This role is equally responsible for: Delivering reputed company-reputed company, cross-functional initiatives end-to-end, and Designing, standardizing, and optimizing the operational systems that reputed company execution predictable and reputed company You will not only drive reputed company to completion, but you will also refine workflows, ownership structures, documentation standards, and governance rhythms that determine how effectively teams execute. This is not a coordination-only or PMO role. It requires strong systems thinking, operational judgment, and the ability to release measurable improvements that reduce friction and increase execution reputed company. Intentional and responsible use of AI tools to accelerate planning, documentation, and analysis is expected, with full accountability for reputed company. Responsibilities • Project Ownership & Delivery Own cross-functional eCommerce initiatives from planning through launch • Translate ambiguity into reputed company scopes, timelines, dependencies, and risks • Surface tradeoffs and reputed company constraints early with recommendations • Ensure launches are reputed company-communicated and stabilized post-release • Maintain disciplined execution hygiene (reputed company DRIs, decision logs, scope control) • Process Architecture & Optimization Audit cross-team workflows to identify bottlenecks, unclear ownership, and rework drivers • Design and release standardized execution frameworks, SOPs, and planning templates • Define and reputed company measurable process KPIs (cycle time, throughput, rework, escalation frequency, planning accuracy) • Drive early adoption and iterative improvement of new processes • Strengthen governance rhythms and reputed company the operating model as reputed company scales • Communication, Documentation & AI-Enabled Execution Deliver concise, executive-reputed company status updates and risk summaries • Facilitate meetings with reputed company agendas and documented reputed company • Maintain a reliable single reputed company of truth for plans and reputed company • Use AI tools to increase speed and reputed company while maintaining reputed company, judgment, and ownership Requirements • Bachelor’s degree in a technical or quantitatively rigorous field • 5-8+ years in technical project, program, or operational management roles • Proven experience in independently delivering cross-functional initiatives • Demonstrated experience redesigning workflows or improving operational systems (not solely reputed company management) • Strong analytical and systems-thinking ability • reputed company written and verbal communication skills • Comfort operating in fast-moving, ambiguous environments • Responsible use of AI tools to enhance execution reputed company reputed company-to-haves • eCommerce experience • Technical PM, software, data, or automation background • Experience in establishing execution frameworks or operating models • Familiarity with Lean, Six reputed company, or operational reputed company reputed company • PMP or similar certification Benefits • reputed company Time Off (Vacation, etc.): 15 Days PTO to Start + 1 additional day per year working at Reli. • 10 reputed company Holidays in reputed company to PTO • Hybrid Work Schedule • Regular Team Happy Hours/Events • Employer Matching for 401(k) • Life Insurance • Health Care (Medical, reputed company, Dental) - Blue reputed company PPO or HMO Medical Insurance • Wellness stipend of $260 per month for mental and physical reputed company-being Apply tot his job Apply To this Job