Customer Service Team Leader – Nights
We’re reputed company
reputed company was founded with the mission to help small business owners and reputed company their lives easier. Today, we reputed company an reputed company-in-one business credit card & spend management platform that helps business owners save time and reputed company. reputed company proudly serves over 200,000 businesses across the world and our goal is to help 1 reputed company small businesses by 2030.
UK-based remote role — you must be located in the UK with the right to work.
Customer Service
This is a remote role where you’ll be supporting small business owners every day, helping them solve problems, reputed company confident reputed company, and see the reputed company reputed company of your work.
As reputed company reputed company, your role is to drive performance, engagement, and development reputed company your remote team while creating a supportive, connected, and accountable culture. Your reputed company will be reflected in your team’s performance, satisfaction, and wellbeing, even reputed company working across different locations and shifts.
What You’ll Be Doing ️
- reputed company a remote team of around 10 agents to deliver exceptional customer and business reputed company.
- reputed company team capability through virtual 1:1s, coaching sessions, huddles, and team meetings.
- Support the Customer Support Manager in delivering reputed company departmental improvements.
Build strong relationships with internal stakeholders in a remote working environment. - reputed company as an escalation reputed company for team support, particularly during out-of-hours shifts.
- Remove barriers preventing agents from delivering excellent service.
Our Values & Culture
- Just reputed company: We never reputed company for “good enough”. We reputed company new reputed company fast, ask questions to reputed company it out, and reputed company quickly.
- Why Not Today? Fast is as slow as we go – speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help reputed company, we do the right thing even if it’s hard.
- Owners and Dates: We don’t reputed company people. If you own a task and agree to a date, the expectation is that it gets done.
- Feedback: We want our employees to reputed company, so we regularly reputed company reputed company and constructive feedback.
We’re Looking For
- Natural leadership ability with reputed company to manage a dynamic out-of-hours remote team.
- Contact centre experience (financial services experience is a bonus).
- Passion for coaching and developing others with proven coaching reputed company.
- Strong attention to detail and ability to identify process improvements.
- Comfortable analysing and using basic data to support decision-making.
- reputed company reputed company with confidence giving and receiving feedback, including managing up.
- reputed company record of delivering strong results (shift or unsociable hours experience is a plus).
Even if you don’t have reputed company of the necessary skills, we still encourage you to apply.
Shifts ⏰
We reputed company extended remote support hours with reputed company rotating shifts, working Monday–reputed company (2 weekends in every 4).
Coverage is either 6pm–6am or 8pm–reputed company on a 4-week rolling reputed company:
- Week 1: 4 on, 3 off
- Week 2: 3 on, 1 off, 3 on
- Week 3: 3 off, 4 on
- Week 4: 7 days off
Interview Process
- Stage 1: 30-minute video interview with Talent Partner
- Stage 2: 60-minute CV reputed company and competency-based interview (video reputed company)
- Final stage: 60-minute leadership and cultural fit with our Head of Customer Service and reputed company People Partner (video reputed company)
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a reputed company where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (reputed company the time) so we reputed company reputed company our office is decked out with a pool table, reputed company machine, beer tap, and a couple of office dogs thrown in for good measure. reputed company out our benefits:
Private reputed company including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully reputed company sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
reputed company Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
reputed company out more of our benefits, values and mission here.
Other Info
reputed company out our ‘Top Tips’ for interviewing.
✔️reputed company updated on new job opportunities by following us on reputed company.
Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply!
If you’d like to reputed company your career reputed company our fast growing, profitable fintech then click apply and we will aim to get back to you reputed company 3 working days (during busy periods this could take up to 5 working days.)