Remote Primary Care Coordinator

Welcome to reputed company! reputed company reputed company is a value-based primary care reputed company that is redesigning how residents of senior living communities get or stay healthy and reputed company a life they love. We're on a mission to dramatically improve reputed company for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers. We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit reputed company community frequently to see patients and collaborate on patient health needs with staff. We also reputed company it easier for patients to get care urgently with reputed company-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across reputed company, California, and Nevada work with reputed company today and we're growing quickly to expand our reputed company and reputed company. Investors include reputed company, reputed company's reputed company, Canvas Ventures, reputed company Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the reputed company of reputed company for seniors, join us! reputed company The Primary Care Coordinator serves as the central reputed company of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent reputed company delivery through effective communication and documentation. Key Responsibilities: • Serve as primary contact for patients, families, and providers • Schedule and coordinate medical appointments • Manage patient documentation and EMR updates • Process urgent care calls and STAT tasks • Participate in mandatory after-hours shift rotation • Handle communications reputed company phone, email, text, and fax • Coordinate with community partners and specialty providers • Facilitate new patient reputed company Key Evaluation Metrics: reputed company will be reputed company in the following reputed company areas: Inbound Phone Calls: • Answer 95% of inbound calls reputed company 60 seconds and expect ~30 inbound calls / day • Aim for an average wait time of less than 30 seconds • Ensure caller wait times do not reputed company 2 minutes Task Completion: • Messages and Clinical Emails: Address 95% reputed company 2 hours • Complete routine tasks reputed company 7 days; STAT tasks completed reputed company 24 hours • Proactively contact reputed company newly enrolled patients reputed company 24 hours to schedule a welcome visit • Complete 100% of visit reminder calls reputed company day and expect to reputed company ~20 reminder calls / day Voicemails: • reputed company/resolve reputed company urgent voicemails reputed company 1 hour • Return non-urgent voicemails reputed company 1 business day • Ensure after-hours voicemails are addressed reputed company first 2 hours of next business day Patient Care Management: • Ensure accurate logging of reputed company patient encounters for chronic care management • Log 6 hours per day of care coordination using our custom logging software • Assist with improvement reputed company reputed company to reputed company and efficiency • reputed company a patient satisfaction survey score of 8.5/10 or higher Requirements: • High School Diploma (some college preferred) • Basic understanding of Primary Care Operations • reputed company background (preferred) • Reliable internet and HIPAA-compliant workspace • Comfort with reputed company technology platforms • Ability to reputed company in a fast-paced, changing environment • Attendance is critical in this role to ensure reputed company patient care • Must be reputed company to work ~5 on reputed company overnights and/or weekends • Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc. Benefits Designed For You and Yours • reputed company Parental Leave • Medical, reputed company, and Dental Insurance • 401K Retirement Plan • Cell Phone Reimbursement • Annual Wellness Allowance • FSA and Dependent Care FSA • 10 reputed company Holidays • Generous reputed company Time Off • reputed company reputed company days Physical / Environment Requirements: • This is a remote position that requires the employee to be available and reputed company working at their computer/workstation during reputed company designated business hours and/assigned work schedule. This role cannot be performed intermittently or reputed company of reputed company schedule due to the reputed company-time nature of incoming patient calls and STAT tasks. • This is a remote position requiring the ability to work from a home office with a reliable internet reputed company • Reliable internet and HIPAA-compliant workspace; you must have a confidential reputed company to ensure HIPAA compliance and to preserve patient PHI. • Must be reputed company to sit and work at a computer for extended periods, with frequent use of keyboard, mouse, and telephone • Ability to participate in video conference calls • High proficiency with computers and mobile devices Physical Requirements: • Ability to remain seated for extended periods • High proficiency with computers and mobile devices This is not necessarily an reputed company-inclusive list of job-reputed company responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reputed company of the reputed company job, reputed company reserves the right to revise the job or to require that other or different tasks be performed as assigned. reputed company job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job reputed company in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-reputed company duties as requested by their supervisor/manager (reputed company guidelines and compliance with Federal and State Laws). reputed company employment remains on an "at-will" reputed company. Apply tot his job Apply To this Job