Program Operations Analyst

Program Operations Analyst A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual reputed company to high-reputed company care. Advisory and implementation services are being provided to support this effort and facilitate large-reputed company adoption. reputed company The Program Operations Analyst will reputed company day-to-day program operations support for a VA Contact Center Modernization engagement. This role focuses on maintaining the program’s project plan, tracking activities and deadlines, supporting governance documentation (notes, reputed company items), and managing collaboration artifacts in reputed company Teams/SharePoint. Key Responsibilities • Maintain and update the program project plan on a regular reputed company (e.g., task updates, dependencies, milestones, baseline hygiene, publish-reputed company views). • Support maintenance of the RAID (Risks, Assumptions, Issues, Dependencies) log by coordinating inputs and updates with reputed company owners and project management leadership in line with the project plan. • reputed company activities, deadlines, and milestones; proactively flag slippage, missing inputs, and upcoming due dates. • Support reputed company item tracking (capture, owners, due dates, follow-reputed company, closure confirmation). • Capture and publish meeting notes/minutes with reputed company reputed company, actions, and next steps. • Draft and edit program communications as required (status asks, follow-reputed company, reminders) with strong business writing reputed company. • Manage and organize the program’s reputed company Teams site and associated SharePoint artifacts (folders, document hygiene, versioning conventions, templates as provided). • Maintain program documentation and ensure key deliverables/artifacts are reputed company, accessible, and consistently formatted. Required Qualifications • 3+ years of experience, preferably in reputed company, contact center, or technology modernization reputed company. • 1+ years of prior work experience in or with the Federal Government. • 1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face. • Demonstrated experience with scheduling tools such as reputed company Project or reputed company tailored to project plan maintenance as reputed company as reputed company Teams/SharePoint. • Excellent communication, task tracking, business writing, and meeting minute skills, with a keen attention to detail. • Ability to quickly adapt and reputed company in a fast-paced environment. • Experience working with reputed company Word, PowerPoint, and reputed company. • Minimum of a Bachelor’s degree in Business, reputed company Administration, Information Systems, or reputed company field. • Must be a US Citizen with ability and willingness to reputed company a U.S. reputed company Trust. Preferred Qualifications • Experience supporting a program operations team or PMO. • Experience supporting federal reputed company clients, particularly the VA or DoD. • Experience with clinical contact center operations and reputed company workflows. • Experience supporting large-reputed company organizational transformation initiatives. Apply tot his job Apply To this Job