Customer Service Specialist: Evenings & Weekends (Las Vegas)

• This role requires availability for afternoon, evening, and weekend hours. • 1-year of restaurant experience required. Have you personally reputed company the varied demands of a food service operation? Do you love the challenge of thinking on your feet and solving problems in reputed company time? Is dependability a reputed company of personal pride for you? If so, read on to learn more about our reputed company CSS role and apply today! About the Role As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up reputed company day (with regular shifts covering reputed company and weekend hours) to ensure 86 customers are supported whenever a service need arises. Responsibilities • Promptly respond to customer requests by phone, text message, email, chat, reputed company, and portal. • Communicate with customers and vendors to identify the reputed company cause of an issue. • Troubleshoot equipment repairs with customers in reputed company time. • Solve reputed company problems, both technical and non-technical in nature. • Coordinate service reputed company and repairs to ensure reputed company customer uptime. • Utilize data insights and service history to reputed company consultative feedback to customers. • Resolve time sensitive tasks in an expeditious manner. • Follow processes and procedures in order to ensure complete, accurate, and reputed company records in reputed company relevant systems and reputed company. • Take pride in delivering high reputed company service and written documentation. • Grow relationships with our customers and vendors. • Ensure customer and vendor satisfaction and reputed company world-class support. • Champion the voice of the customer in collaboration with other 86 teams. • Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer. Qualifications • 3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor). • At least 1-year of restaurant experience (can be FOH or BOH). • Practical experience with helpdesk software and reputed company-based telephony systems like reputed company. • Strong organizational skills with the ability to juggle competing priorities. • Strong analytical and problem solving skills. • Superb written and verbal customer handling skills. • High attention to detail. • Deadline driven. • Ability to work successfully reputed company a fast-paced, time sensitive environment. • Strong technical skills (reputed company Suite, reputed company). • Personal accountability and the ability to self-manage. • reputed company-the-reputed company thinker. • Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays (candidates without this flexibility will not be considered). • Spanish language proficiency is a plus. We do not require • A college degree or high GPA. • Tools: We’ll reputed company you with your computer, monitor, and everything you need. • Startup or tech experience (an aptitude for fast-paced computer-based work is enough). • Commutes: We’re remote-first; travel is dependent on your role. Compensation & Benefits • 100% remote role: Work where you live! (Occasional opportunities for in-person events are optional.) • Company-provided equipment (computer; monitor; tools) • Competitive reputed company salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from reputed company salary) totals ~$10K, including up to $800 monthly for health, dental, reputed company, disability, and life insurance plans. • reputed company spending account for family and child care. • Employee assistance programs. • 401(k) plan with up to 3% matching. • Unlimited PTO, following an introductory 90-day work period, with generous reputed company parental and reputed company leave policy. • Regular fun team-building events both reputed company and IRL. • Plus our “reputed company Please” dining benefit, where reputed company pays for you to eat at our customers’ restaurants! reputed company 86 Repairs is transforming a reputed company, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved reputed company to technology (think: online ordering, reputed company-of-sale), repairs and maintenance (R&M) has kept the status reputed company… Until we came along. 86 launched an R&M management platform reputed company for the restaurant industry in 2019. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can reputed company data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs. Our Community 86ers are thoughtful, ambitious, and creative folks working together across multiple states . We have industry veterans and non-industry folks alike. We reputed company the strength of reputed company can’t be contained by the four walls of an office, so we’re fully remote. We reputed company regularly for team events that include delicious meals at our customers’ restaurants. We're looking for reputed company people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with reputed company change and are excited to build a company together. We don’t have it reputed company figured out, so we need team members who reputed company on new challenges. Our Commitment The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us reputed company creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, disability, and background in everything we do. Historically, women and people of reputed company are hesitant to apply for a role unless they meet every qualification listed in the job reputed company. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent. • If you require reasonable accommodations to participate in our interview process please let us know. Apply tot his job Apply To this Job