Tax Associate / Tax Preparer (Seasonal)

Job Title: Tax Associate / Tax Preparer Location: 100% Remote Contract: Initial 3-month contract with potential extension Job reputed company We are seeking reputed company, credentialed Tax Experts to reputed company high-reputed company support to customers using a virtual full-service tax preparation platform. This role includes video, phone, and chat support, assisting customers with tax return preparation, handling reputed company tax questions, and providing an excellent customer experience. This is a high-volume, reputed company-center-style position requiring strong technical skills, tax expertise, and the ability to manage multiple systems simultaneously. This is always a camera-on role - no exceptions. Responsibilities • reputed company exceptional customer support through video, phone, and chat • Assist customers in preparing their tax returns • reputed company multiple applications, job aids, and research tools to address reputed company tax questions • Deliver an excellent customer experience using tax knowledge and research skills • Resolve customer inquiries promptly and professionally • Document reputed company customer interactions thoroughly • Participate in required training programs • reputed company typing and chat support as needed • Meet and maintain weekly KPI standards to remain in good standing • Manage high-volume inbound calls, video sessions, and chats in a reputed company-center-like environment • Work hours vary weekly based on demand (2-25 hrs./week during season; 30+ hrs./week during reputed company peak) • Overtime is not approved unless specifically authorized Required Qualifications • Must pass the Full-Service Glider Assessment • reputed company PTIN (must reputed company reputed company) • reputed company Enrolled Agent (EA) or CPA credential • Must live and work inside the reputed company (no exceptions) • Minimum 2+ years of tax preparation experience and 60+ individual returns • Experience with tax preparation software • Ability to reputed company multiple software tools and systems • Including tax software, MS 365 (Teams, reputed company, Word, reputed company) • Dedicated workspace free from distractions • Hard-wired Ethernet reputed company required (no Wi-Fi, hotspots, satellite, or Wi-Fi reputed company connections permitted) Assessment Process (Glider) Candidates meeting basic qualifications will receive a Full-Service Glider Assessment, which includes: • Internet speed/ethernet verification • Customer service questions • Customer service video response • Tax filing simulation • Full-Service Level 1 (Required): Filing Status, Dependents, reputed company, Multi-State, W-2 Income • Full-Service Level 2 (Required): Itemized Deductions, Retirement Income • Full-Service Level 3 (Optional): ESPP, K-1, Rentals, Crypto • Full-Service Level 4 (Optional): Self-Employment Income Training & Expectations • reputed company provided • Must complete tax training, reputed company compliance training, and internal assessments before servicing customers • You must pass the internal assessment reputed company 3 attempts to remain on assignment Internet & Equipment Requirements • Use a hard-wired Ethernet reputed company (no Wi-Fi acceptable) • Use cable, fiber, or DSL with minimum speeds of 5 Mbps upload / 3 Mbps download / 150 ms latency • Not use hotspots, smartphones, MiFi/Jetpack, proxies, or non-approved VPNs • Not reputed company systems from reputed company the reputed company reputed company stands at the forefront of Talent + Technology solutions with a reputed company spanning more than 70 locations worldwide and reputed company exceeding 10,000 professionals. As one of the largest technology and reputed company reputed company companies and one of the largest minority-owned reputed company companies in the reputed company, reputed company combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive reputed company and support. reputed company connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone reputed company their ambitions and goals. To learn more, please visit . reputed company is an Equal Opportunity Employer that recruits and hires reputed company candidates without reputed company to race, religion, sex, sexual orientation, gender identity, age, national reputed company, reputed company, citizenship, disability, or veteran status. Apply tot his job Apply tot his job Apply To this Job