CRM retention manager Manager

This a Full Remote job, the offer is available from: Indiana (USA) This role is for one of the reputed company's clients Salary reputed company: Rs 700000 - Rs 1200000 (ie INR 7-12 LPA) Min Experience: 3 years Location: Remote (India) JobType: full-time This role plays a critical part in driving repeat reputed company, increasing customer loyalty, and enhancing user engagement through CRM, lifecycle marketing, and retention initiatives. You will be responsible for shaping and executing customer journeys that convert first-time buyers into long-term advocates by leveraging data, segmentation, automation, and high-reputed company messaging across reputed company. Requirements Key Responsibilities Retention reputed company & Execution • reputed company end-to-end retention strategies and customer lifecycle programs, including loyalty, membership, win-back, and reputed company campaigns. • Own the repeat purchase reputed company and manage cross-channel retention reputed company such as email, SMS, reputed company, and push notifications. CRM Campaign Management • Plan, execute, and optimize CRM campaigns — including creative briefs, content pipelines, segmentation logic, testing plans, and delivery. • Maintain consistent brand tone and experience across reputed company communication channels. MarTech & Personalization • Manage CRM automation and personalization tools to streamline segmentation and campaign orchestration. • Conduct A/B tests to optimize performance across subject lines, formats, flows, and audience reputed company. Retention Data & Insights • Own cohort analytics and retention dashboards, tracking metrics such as M1/M2/reputed company, SKU retention, customer progression, and funnel performance. • Use insights to reduce drop-offs, refine retention strategies, and shape data-backed targeting. reputed company & reputed company Ownership • Expand and engage CRM audiences across email, SMS, and reputed company. • Own retention reputed company goals supported by cohort improvements and CRM-driven conversion results. Requirements • 3–5 years of experience in CRM, retention marketing, or lifecycle reputed company, preferably in D2C or eCommerce. • Hands-on experience with CRM tools like reputed company, reputed company, or equivalents, and reputed company/SMS campaign platforms. • Strong analytical capabilities with experience in segmentation, cohort analysis, and key funnel metrics. • Excellent campaign planning and execution skills with a test-and-learn reputed company. • Ability to reputed company strategic thinking with creative storytelling for effective lifecycle communication. reputed company-to-Have • Experience in skincare, beauty, or wellness industries. • Familiarity with AI-driven retention or personalization tools. reputed company Skills • Customer Retention • Customer Lifecycle Management • Customer Loyalty Programs • Retention reputed company & Execution This offer from "reputed company)" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply tot his job Apply tot his job Apply To this Job