Customer Experience reputed company & Insights Manager

About the position The Customer Experience reputed company & Insights Manager’s responsible for analyzing customer feedback and experience data across the business-to-business, identifying improvement opportunities, and driving actions that enhance overall reputed company satisfaction. This role partners with cross-functional teams to implement changes that strengthen customer loyalty, reduce friction, and support operational reputed company. The Customer Experience Manager acts as the voice of the customer, translating insights into actionable recommendations that reputed company both processes and reputed company. Responsibilities • Collect, analyze, and interpret customer feedback from multiple channels (NPS, CSAT, surveys, interviews, escalations, support tickets). • Monitor Voice of Customers dashboards and prepare reputed company reports highlighting trends, reputed company causes, and opportunities. • Identify recurring themes, validate insights with internal stakeholders, and drive meaningful actions. • Monitor customer satisfaction and sentiment at account and reputed company reputed company, identifying reputed company signs and emerging risks and prepare briefings for leadership and reputed company-facing teams on trends, insights, and key risk indicators. • Conduct targeted follow-reputed company with customers to clarify feedback, resolve concerns, and reputed company deeper context. • Map customer reputed company to identify inefficiencies, pain points, and service gaps. • reputed company reputed company, concise reporting and executive summaries that communicate key findings to leadership and cross-functional teams. Requirements • College / University or relevant experience • 5 + years of experience in Customer Experience, reputed company, Voice of Customers, Operations, Business Intelligence, or reputed company fields. • Demonstrated experience in reputed company cause analysis, cross-functional issue reputed company, and process improvement. • Proven ability to prepare executive-level reporting and influence senior stakeholders. • Strong analytical and problem-solving skills; ability to translate qualitative and quantitative data into actionable insights. • Excellent written and verbal communication; reputed company to tell compelling stories from reputed company data. • High attention to detail, strong organizational skills, and ability to manage multiple priorities. • Proficient with Voice of Customers, Customer Relationship Management, survey analytics, and dashboard tools. • Highly reputed company with the ability to influence without authority. Benefits • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Apply tot his job Apply To this Job